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Unable to install Pulse Secure

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New Contributor

Unable to install Pulse Secure

Have Tried the Max Num Filters option and also uninstalling of Cisco application

 

Windows 10 OS
Mcafee Anti Virus

Pulse Secure Installation Versions tried : 9.1, 5.29

 

When trying to install automatically rollback happens

 

Tags (1)
8 REPLIES 8
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Moderator

Re: Unable to install Pulse Secure

Which application of Cisco was uninstalled? Can you also try uninstalling the AV, reboot and install the Pulse Client?

 

Please provide the output of pnputil /e command, you can paste the contents to text file, upload the file to any share drive and send the link to me as Private Message.

 

PCS Expert
Pulse Connect Secure Certified Expert
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New Contributor

Re: Unable to install Pulse Secure

@subba8786 based on my experiences with some of our clients we faces same issue when this user trying to install PSC in his machine and we found some of reasons for rollback;

 

- Make sure youe Anti-Virus not blocking PSC (Whitelisting Pulse Secure Client).

- Esclate User privilge to Admin.

- Use any other machine not a part of Domain Group (Workgroup). 

 

I hope this Information helpful

 

Thanks

Fawaz Eldiasti

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Moderator

Re: Unable to install Pulse Secure

Please try to connect by installing Windows In-Box client provided by Pulse Secure - https://www.microsoft.com/en-us/p/pulse-secure/9nblggh3b0bp?activetab=pivotSmiley Surprisedverviewtab, if any of suggested solutions work.

 

Client configuration guide - 

https://www-prev.pulsesecure.net/download/techpubs/current/488/pulse-client/pulse-secure-client-mobi...

PCS Expert
Pulse Connect Secure Certified Expert
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New Contributor

Re: Unable to install Pulse Secure

Yes Tried these but still the rollback happens when trying to install

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Moderator

Re: Unable to install Pulse Secure

@subba8786 Please provide the output of pnputil /e command, you can paste the contents to text file, upload the file to any share drive and send the link to me as Private Message.

PCS Expert
Pulse Connect Secure Certified Expert
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New Contributor

Re: Unable to install Pulse Secure

r@yElr3y: sent as a private message Pnputil/e command  Output .

 

Appreciate you taking your valuable time and extending your help





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Occasional Contributor

Re: Unable to install Pulse Secure

How do you install the pulse secure client ?  By online, or offline ?

I saw some problem, caused by antivirus software, can be fixed by offline installation.  However, you have to extract policy file and packages from your pulse secure connect for offline installation.

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New Contributor

Re: Unable to install Pulse Secure

Offline Installation