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Unable to install pulse secure again

New Contributor

Unable to install pulse secure again

I had pulse secure installed earlier, It was giving issue, that when I was connected to VPN, I was not able to access VPN apps/websites.

 

So I uninstalled it. But now I am getting error that installation exited prematurely with below logs:

 

00132,09 2020/12/08 17:48:49.104 2 SYSTEM MsiExec.exe pulseWFP p6736 t364C pulseWFPInstDLL.cpp:287 - 'pulseWFP' Driver file name = PulseSAM
00251,09 2020/12/08 17:48:49.105 2 SYSTEM MsiExec.exe pulseWFP p6736 t364C pulseWFPInstDLL.cpp:308 - 'pulseWFP' Driver file source = C:\Program Files (x86)\Common Files\Pulse Secure\PulseSAM\PulseSAM.sys, destnation = C:\WINDOWS\system32\Drivers\PulseSAM.sys
00131,09 2020/12/08 17:48:49.108 1 SYSTEM MsiExec.exe pulseWFP p6736 t364C WFPInstall.cpp:84 - 'pulseWFP' service: PulseSAM already exists
00158,09 2020/12/08 17:52:41.208 1 SYSTEM MsiExec.exe jnprTdi p6736 t3B40 jnprTdiInstDLL.cpp:208 - 'jnprTdi' deletion of driver file jnprTdi_913_1413 failed, error 2
00148,09 2020/12/08 17:52:41.208 1 SYSTEM MsiExec.exe jnprTdi p6736 t3B40 jnprTdiInstDLL.cpp:227 - 'jnprTdi' deletion of driver key jnprTdi_913_1413 failed

1 REPLY 1
Moderator

Re: Unable to install pulse secure again

@romal22 Please try after deleting the files PulseSAM.sysjnprTdi_913_1413.sys from C:\WINDOWS\system32\Drivers directory.

PCS Expert
Pulse Connect Secure Certified Expert