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Unable to run Pulse/ setup error

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Unable to run Pulse/ setup error

Dear Juniper, I am strugling with the following messate: "ERROR: dsSetupPlatform.run() failed" which I believe occurs as Pulse is trying to install. This is used to remote access my desktop from home and was working fine (for the last 4 yrs) upto a few weeks ago. Now I cannot get it running at all. I am running Windows 7 on a Parallels session on an iMac. 

 

The Java dump is as follows, can some one help?

 

Java Plug-in 11.31.2.13
Using JRE version 1.8.0_31-b13 Java HotSpot(TM) Client VM
User home directory = C:\Users\alexveys
----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------
2015/03/01 14:44:34.630 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]enable_logging not set, default to 1.
2015/03/01 14:44:34.631 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]*************************************************************************************************
2015/03/01 14:44:34.631 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]**********************************dsSetupApplet::init()******************************************
2015/03/01 14:44:34.631 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]*************************************************************************************************
2015/03/01 14:44:35.457 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]browser: true, document: true, cookies: true
2015/03/01 14:44:35.457 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1][init] ******************Auto Start*****************************
2015/03/01 14:44:35.457 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]dsSetupApplet - startSessionEx
SUNJVM Permissions
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]getSetupDirectory(): getting temp directory from java.io.tmpdir...
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]getSetupDirectory(): temp directory: C:\Users\alexveys\AppData\Local\Temp\
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]Properties:
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]{http.agent=Mozilla/4.0 (Windows 7 6.1), package.restrict.definition.java=true, java.version.applet=true, java.rmi.server.RMIClassLoaderSpi=sun.plugin2.applet.JNLP2RMIClassLoaderSpi, browser=sun.plugin, http.auth.serializeRequests=true, java.vendor.applet=true, file.separator.applet=true, os.version.applet=true, sun.security.certpath.ldap.disable.app.resource.files=true, acl.write=+, package.restrict.access.org.mozilla.jss=true, browser.version=1.1, java.class.version.applet=true, com.sun.security.enableCRLDP=true, https.protocols=TLSv1.2,TLSv1.1,TLSv1, acl.read=+, package.restrict.definition.com.sun.deploy=true, path.separator.applet=true, package.restrict.access.com.sun.deploy=true, package.restrict.definition.sun=true, package.restrict.definition.netscape=true, os.arch.applet=true, package.restrict.access.netscape=false, browser.vendor=Oracle, line.separator.applet=true, trustProxy=true, mrj.version.applet=true, package.restrict.definition.org.mozilla.jss=true, os.name.applet=true, sun.net.client.defaultConnectTimeout=120000, sun.net.http.errorstream.enableBuffering=true, package.restrict.access.sun=true, acl.write.default=, acl.read.default=, java.vendor.url.applet=true, javawebstart.version=javaws-11.31.2.13}
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]java.version=1.8.0_31
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]java.vendor=Oracle Corporation
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]java.home=C:\Program Files (x86)\Java\jre1.8.0_31
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]java.io.tmpdir=C:\Users\alexveys\AppData\Local\Temp\
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]os.name=Windows 7
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]os.arch=x86
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]os.version=6.1
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]user.name=alexveys
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]user.home=C:\Users\alexveys
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]user.dir=C:\Program Files (x86)\Google\Chrome\Application\40.0.2214.115
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]Action is null, get from parameter.
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]Action parameter not set, default to startSession.
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]Action=startSession
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]action=startSession
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]userAgent :Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]BrowserType :chrome
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_ALL_PARAMS=DSSETUP_BUILD_VERSION;DSSETUP_DOWNLOAD_URL;DSSETUP_INSTALL_ROOT;DSSETUP_STARTUP_EXE;DSSETUP_UNINSTALL_EXE;DSSETUP_CLIENT_VERSION;DSSETUP_SECURITY_PATCH;DSSETUP_REDIST;DSSETUP_COMP_MSVCR80;DSSETUP_COMP_MSVCP80;DSSETUP_COMP_MSATL80;DSSETUP_COMP_MSMFC80;BrowserType;BrowserProxy;BrowserProxySettings;DSIDCookie;DSPREAUTHCookie;ProductName;ProductVersion;DownloadPath;DownloadPath64;locale;enable_logging;DisplayName;PreviousNames;StartSessionReDir;UninstallReDir;ReDirURL;DisableCancel;AutoInstall;AdminPrivilegeRequired;InstallationRoot;IniFilePath;AutoStart;upgradeMode;UninstallSync;LaunchInstallerOnly;launchFromApplication;WaitStartTimeout;WaitEndTimeout;hotfix;CompatibleVersion;uploadlog;meeting_type;PleaseWaitTimeout;DSSETUP_DISABLE_LOGGING;DSSETUP_PROMPT_FOR_DOWNLOAD;DSSETUP_DEPENDENCIES;DSSETUP_REDIST_EXCLUDED;ProductManifest;DSSETUP_APP_VERSION_MIN;DSSETUP_APP_VERSION_MAX;SignInId;DSSETUP_AX_REVISION;DSSETUP_INSTALLER_PARAMETER;InstallerType
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_BUILD_VERSION=8.1.1.52267
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_DOWNLOAD_URL=/dana-cached/sc/JuniperSetupClientInstaller.exe
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_INSTALL_ROOT=AppData
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_STARTUP_EXE=JuniperSetupClient.exe
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_UNINSTALL_EXE=uninstall.exe
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_CLIENT_VERSION=8.1.1.52267
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_SECURITY_PATCH=1
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_REDIST=DSSETUP_COMP_MSVCR80
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_COMP_MSVCR80=Type=replicate;DisplayName=Microsoft.VC80.CRTR;ProductVersion=8.0.50727.762;DownloadPath=/dana-cached/sc/_fullname_.exe;InstallationRoot=ApplicationDir;IniFilePath=/Microsoft.VC80.CRT/msvcr80.dll
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_COMP_MSVCP80=Type=replicate;DisplayName=Microsoft.VC80.CRTP;ProductVersion=8.0.50727.762;DownloadPath=/dana-cached/sc/_fullname_.exe;InstallationRoot=ApplicationDir;IniFilePath=/Microsoft.VC80.CRT/msvcp80.dll
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_COMP_MSATL80=Type=replicate;DisplayName=Microsoft.VC80.ATL;ProductVersion=8.0.50727.762;DownloadPath=/dana-cached/sc/_fullname_.exe;InstallationRoot=ApplicationDir;IniFilePath=/Microsoft.VC80.ATL/atl80.dll
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_COMP_MSMFC80=Type=replicate;DisplayName=Microsoft.VC80.MFC;ProductVersion=8.0.50727.762;DownloadPath=/dana-cached/sc/_fullname_.exe;InstallationRoot=ApplicationDir;IniFilePath=/Microsoft.VC80.MFC/mfc80.dll
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSIDCookie=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSPREAUTHCookie=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]ProductName=Juniper_Term_Services
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]ProductVersion=8.1.1.33981
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DownloadPath=/dana-cached/termserv/neoTermServSetup.exe
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DownloadPath64=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]locale=en
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]enable_logging=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DisplayName=Juniper Terminal Services Client
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]PreviousNames=Neoteris Term Services,Neoteris_Term_Services
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]StartSessionReDir=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]UninstallReDir=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]ReDirURL=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DisableCancel=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]AutoInstall=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]AdminPrivilegeRequired=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]InstallationRoot=AppData
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]IniFilePath=\Juniper Networks\Juniper Terminal Services Client\versionInfo.ini
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]AutoStart=true
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]upgradeMode=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]UninstallSync=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]LaunchInstallerOnly=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]launchFromApplication=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]WaitStartTimeout=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]WaitEndTimeout=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]hotfix=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]CompatibleVersion=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]uploadlog=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]meeting_type=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]PleaseWaitTimeout=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_DISABLE_LOGGING=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_PROMPT_FOR_DOWNLOAD=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_DEPENDENCIES=DSSETUP_COMP_MSVCP80
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_REDIST_EXCLUDED=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]ProductManifest=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_APP_VERSION_MIN=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_APP_VERSION_MAX=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]SignInId=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_AX_REVISION=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_INSTALLER_PARAMETER=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]InstallerType=null
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]userAgent :Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]BrowserType :chrome
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]**********************Send Data*******************
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]DSSETUP_METHOD_NAME=startSession
Cookies=DSSignInURL=/; DSID=84c38ee47b02dbd5c8ee2ffcdcc42801; DSFirstAccess=1425222509; DSLastAccess=1425222519
Url=https://wan.partnership.co.uk/dana/term/winlaunchterm.cgi?row=0yes.1343383459.11086.0&index=0&perm=y...
BrowserType=chrome
BrowserProxy=
BrowserProxySettings=
CertHash=null
Requester=java
DSSETUP_BUILD_VERSION=8.1.1.52267
DSSETUP_DOWNLOAD_URL=/dana-cached/sc/JuniperSetupClientInstaller.exe
DSSETUP_INSTALL_ROOT=AppData
DSSETUP_STARTUP_EXE=JuniperSetupClient.exe
DSSETUP_UNINSTALL_EXE=uninstall.exe
DSSETUP_CLIENT_VERSION=8.1.1.52267
DSSETUP_SECURITY_PATCH=1
DSSETUP_REDIST=DSSETUP_COMP_MSVCR80
DSSETUP_COMP_MSVCR80=Type=replicate;DisplayName=Microsoft.VC80.CRTR;ProductVersion=8.0.50727.762;DownloadPath=/dana-cached/sc/_fullname_.exe;InstallationRoot=ApplicationDir;IniFilePath=/Microsoft.VC80.CRT/msvcr80.dll
DSSETUP_COMP_MSVCP80=Type=replicate;DisplayName=Microsoft.VC80.CRTP;ProductVersion=8.0.50727.762;DownloadPath=/dana-cached/sc/_fullname_.exe;InstallationRoot=ApplicationDir;IniFilePath=/Microsoft.VC80.CRT/msvcp80.dll
DSSETUP_COMP_MSATL80=Type=replicate;DisplayName=Microsoft.VC80.ATL;ProductVersion=8.0.50727.762;DownloadPath=/dana-cached/sc/_fullname_.exe;InstallationRoot=ApplicationDir;IniFilePath=/Microsoft.VC80.ATL/atl80.dll
DSSETUP_COMP_MSMFC80=Type=replicate;DisplayName=Microsoft.VC80.MFC;ProductVersion=8.0.50727.762;DownloadPath=/dana-cached/sc/_fullname_.exe;InstallationRoot=ApplicationDir;IniFilePath=/Microsoft.VC80.MFC/mfc80.dll
ProductName=Juniper_Term_Services
ProductVersion=8.1.1.33981
DownloadPath=/dana-cached/termserv/neoTermServSetup.exe
locale=en
DisplayName=Juniper Terminal Services Client
PreviousNames=Neoteris Term Services,Neoteris_Term_Services
InstallationRoot=AppData
IniFilePath=\Juniper Networks\Juniper Terminal Services Client\versionInfo.ini
AutoStart=true
DSSETUP_DEPENDENCIES=DSSETUP_COMP_MSVCP80
Parameter0=signature=edjZTBRpHEe208PRzOBzYtoNRd6a/N08upgn27Eyy8aLeBEp6Jy5YqOeim8AIbnm9muama2lsO1fWnse2M0dxCE9ay2i+gCVciPOkeIrwf1NFUU+Zuc2JWeXnowUMvGf7hoI3M5kqJYGZFG+/UhvrR5EL1qa/prbGQfAl8agCxie57Ad+tHpoLBFm00GoQelqmpGR8iIwq88bAoLhvUAvOve6AfI/mhhlKRE0Vod3HslYhBJX9UYstsRGHcM2oyVVP+uI/+kIB3p+DjEBenZq4dLvi2oY6tNXZ/bcr67NshrYaRvg1EIy9HawFjQL5c1JktFqnfJ5G37QdwkbyJWfw==;BrowserType=chrome;BrowserProxy=;BrowserProxySettings=
Parameter1=cert_md5=6eac65abc7e8a1531ed957a2d27fef0a;recordingEnabled=0;host=PALTD-9SBSC5J;ip_address=10.10.17.67;ncp_read_timeout=90;user=;seed=6432cb16e13f216f;pw=e2a98d8864e213c871386292ff7881f95164a86e8f5155934033d919a64bb7511c2f7b3a060adb74c0ebb0fe2b5f779b24c3f04c0f1f87b2969dc0850c53d1f9bd9c7fdb0828377ea62b6ff046b44b635c9c5b8b3824131553672277381ffd59d630da34ff;width=;height=;color_depth=32;session_type=0;using_wi=0;controlresources=1;audiomode=1;expoptions=0;usedomaincreds=0;sessionreliability=yes;sessionreliability_port=2598;logging=0;icaurl=;resource_id=1343383459.11086.0;javafallback=0;appname=;ica_file=


2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]**************************************************
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]Try to launch extension.
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]Extract JuniperExt.exe to C:\Users\alexveys\AppData\Local\Temp\tmp7843748710466042621JuniperExt.exe
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]Extracted file :C:\Users\alexveys\AppData\Local\Temp\tmp7843748710466042621JuniperExt.exe
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]Extract JuniperExt.exe.manifest to C:\Users\alexveys\AppData\Local\Temp\tmp7843748710466042621JuniperExt.exe.manifest
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]Extracted file :C:\Users\alexveys\AppData\Local\Temp\tmp7843748710466042621JuniperExt.exe.manifest
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]userAgent :Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/40.0.2214.115 Safari/537.36
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]BrowserType :chrome
2015/03/01 14:44:35.458 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]launch application: "C:\Users\alexveys\AppData\Local\Temp\tmp7843748710466042621JuniperExt.exe" Host=wan.partnership.co.uk;BrowserType=chrome;BrowserProxy=;CertHash=null;DSSETUP_PARAMFILE=pipe
2015/03/01 14:44:35.511 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]write to process outputstream
2015/03/01 14:44:35.511 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]close process outputstream
2015/03/01 14:44:35.511 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]read to process inputstream
2015/03/01 14:44:38.923 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]wait for process "C:\Users\alexveys\AppData\Local\Temp\tmp7843748710466042621JuniperExt.exe" Host=wan.partnership.co.uk;BrowserType=chrome;BrowserProxy=;CertHash=null;DSSETUP_PARAMFILE=pipe
2015/03/01 14:44:38.923 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]"C:\Users\alexveys\AppData\Local\Temp\tmp7843748710466042621JuniperExt.exe" Host=wan.partnership.co.uk;BrowserType=chrome;BrowserProxy=;CertHash=null;DSSETUP_PARAMFILE=pipe process exit code: -1
2015/03/01 14:44:38.923 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]exitCode: -1 retCode: false
2015/03/01 14:44:38.923 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]Invoke() end. retCode:false
2015/03/01 14:44:38.923 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]calling setupAppletReady: -1
2015/03/01 14:44:38.923 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1]setupAppletReady calling m_browser.eval(dsJuniperSetupReady=-1Smiley Wink
ERROR: dsSetupPlatform.run() failed
2015/03/01 14:44:38.923 dsSetupApplet [Thread: thread applet-dsSetupApplet.class-1][init] setup applet initialized

5 REPLIES 5
Highlighted
Valued Contributor

Re: Unable to run Pulse/ setup error

It could be related to a change in the Java client or the Pulse Secure component.  According to the logs, it is stating the SA is running 8.1.  If this was recently upgraded, this would cause all clients to update the setup client and any other Pulse Secure components.

 

Have you tried to manally run the setup client?  The logs stated it is in your temp directory at 

C:\Users\alexveys\AppData\Local\Temp\tmp7843748710466042621JuniperExt.exe.

Highlighted
Respected Contributor

Re: Unable to run Pulse/ setup error

If you connect from IE or Firefox, does it work?
Highlighted
New Contributor

Re: Unable to run Pulse/ setup error

I cannot find that file now: looks like it was deleted. On my remote access software I get a message that says it is cheking the host and then I get a red button which I guess is saying that I cannot properly connect to the host even though a session has started.

Highlighted
New Contributor

Re: Unable to run Pulse/ setup error

Same issue whether I run IE, Firefox or Chrome

Highlighted
Not applicable

Re: Unable to run Pulse/ setup error

Has anyone found a remedy to this problem? I've recently run into the exact same on my MacBook Pro on 10.11.1 on Safari.