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User input timeout. (Error:1382) when authenitcating with a user certificate

New Member

Re: User input timeout. (Error:1382) when authenitcating with a user certificate

I was finally able to resolve this and it seems it´s a Certificate Issue regarding the VPN Pulse Secure is trying to connect.

What I did:

1- Went to Chrome (or IE, depending where do you have that Certificate) and unistalled the Certificate.

2- Downloaded and executed the .cmd completed installation process. While doing this, in one of the steps (not sure if you would have something similar) I had the option "Enable Strong Key Protection" -----> Un-clicked it, it seems it ends causing trouble.

3- After that, I:
                       a) deleted the VPN settings.

                       b) went to "connections" in Pulse Secure ----> "Forget Saved Settings"

                      c) Recreated the new VPN settings


After that, It connected at the first try.


Regards.

New Contributor

Re: User input timeout. (Error:1382) when authenitcating with a user certificate

Interesting..   I get this same problem on OSX.  It is very frustrating.  It "magically" went away for 2 months.. and today now its back.  I'm using a yubikey -- so your trick of reinstalling a certificate won't work..Smiley Sad

 

I tried stopping pulse, starting it, logging in, all within 25 seconds.. and it still gives the timeout error.  

New Contributor

Re: User input timeout. (Error:1382) when authenitcating with a user certificate

BTW.. Pulse 9.0.2 (1151) and OSX 10.14.1