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Users unable to manage their password from iPhone, Windows Mobile

Peter Bengtslin_
New Contributor

Users unable to manage their password from iPhone, Windows Mobile

Hi, I have a question regarding the ability for users using iPhone, iPad and Windows mobile. They manage to login to the Juniper SA 4500 but when they are logged in; they can't use preferences to change their password. Logging and changing passwords in via web browsers works fine. I have found a KB regarding this http://kb.pulsesecure.net/InfoCenter/index?page=content&id=KB23376 which describes the issue. Does anyone know if this issue has been looked into by Juniper and if a fix or workaround are avaialble?  

 

Thank you! 

1 REPLY 1
spuluka
Super Contributor

Re: Users unable to manage their password from iPhone, Windows Mobile

Normally, I search the PR (problem report) database for this type of question.  But I don't see a match for this one.

If the match is found the PR db will not the software release where the issue is fixed.

https://prsearch.juniper.net/InfoCenter/index?page=prsearch

If you don't get a definitive answer here, I would open a JTAC case and ask them to research the PR and resolution status.





Steve Puluka BSEET
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Senior IP Engineer - DQE Communications Pittsburgh, PA
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Steve Puluka BSEET - IP Architect - DQE Communications Pittsburgh, PA (Metro-Ethernet & ISP) - http://puluka.com/home