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Using Network Connect and TeamViewer at the same time

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New Contributor

Using Network Connect and TeamViewer at the same time

Hi All

we have a SA700 with NC with which we are securing access to our LAN

we also use TeamViewer to support our remote users

however when NC kicks in it disconnects the TeamViewer session

how do i get access to TeamViewer whilst my remote users are connected via NC?

i can't just put a list of exceptions for the TeamViewer Internet hosts as their network is apparently over 200 machines that changes constantly

advice from TeamViewer tech support is to globally open access to TCP port 5938

would appreciate any advice

thanks

Laurence

4 REPLIES 4
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Valued Contributor

Re: Using Network Connect and TeamViewer at the same time

Hello Laurence,

This will depend on if you want the traffic to go through the network connect tunnel or the physical adapter. Split tunneling should work as any traffic not defined by the resource policy will go through the physical adapter. There may a short disconnect, but I would assume TeamViewer will reconnect shortly after.

If all traffic will need to go through the tunnel, are the end user able to reconnect the TeamViewer session after creating the network connect tunnel? If they are not able to connect, then this may be an issue with the policies which is not allowing access.

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New Contributor

Re: Using Network Connect and TeamViewer at the same time

Hi

the TeamViewer hosts are all on the Internet and i would like the TeamViewer traffic to go through the physical adapter

i looked in to Split Tunnelling but whilst i could see where to send LAN traffic down the tunnel i couldn't see a way of sending only TCP port 5389 traffic only to all other hosts out the physical adapter

regards

Laurence

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Valued Contributor

Re: Using Network Connect and TeamViewer at the same time

Hey Laurence,

You would not need to set this as a policy. All traffic that does not match the split tunnel policy will go through the physical adapter.

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Respected Contributor

Re: Using Network Connect and TeamViewer at the same time

Pre-7.0, it is not possible to set only one port to go outside the tunnel.

In 7.0+ there is an option for exclude routes in the split tunneling network.

I would expect that if you enabled split tunneling on the role and created two split-tunneling policies, as defined below, this should work.

1) exclude policy for tcp://*:5389, udp://*:5389

2) allow policy for <yourLANNetworkHere>