cancel
Showing results for 
Search instead for 
Did you mean: 

VPN client can download Application Launcher, but fail to download installer program.

Highlighted
Occasional Visitor

VPN client can download Application Launcher, but fail to download installer program.

We run system software version 9.0R4 on a cluster with 2 PSA5000 nodes. We uploaded client software version 9.1.4.1955 to the cluster. Client could downlaod Application Launcher program, then the Launcher program failed to download the Installer program. Does any one have this kind of problem before or know how to fix this problem? Thanks a lot! -Donald

 

 

2 REPLIES 2
Highlighted
Moderator

Re: VPN client can download Application Launcher, but fail to download installer program.

@dzeng Are you able to download the MSI package from the VPN server admin page?

Maintenance >> System >> Installers >> Pulse Secure Client Installer for Windows and macOS.

PCS Expert
Pulse Connect Secure Certified Expert
Highlighted
Occasional Contributor

Re: VPN client can download Application Launcher, but fail to download installer program.

I had to extract policy file, pulse secure client, application launcher and activex components from pulse secure connect for end-users to perform offline installation.  Some anti-virus software blocked application launcher to install required components.