VPN extend session option logs the user out?!

[mparkinson]

Hi,
I have setup users with full VPN tunnel access and configured the session options to allow for session extension and session timeout warning. What I noticed is when the timeout warning appears and asks if you want to extend the session, if i select yes it logs me out and takes me back to the login page?! Anyone else experienced this? I'm using the Virtual Appliance 8.2r4.

Thanks.

[zanyterp]

Are you using SAML authentication or some other form of dual authentication?
When that connection is made to trigger authentication, the tunnel needs to be brought down

[mparkinson]

Hi, thanks for the response!

Yes, we're using Duo 2FA with the login, and I was suspecting this was causing the issue. Not sure if there's anyway around it though?

[Dwight]

What does this mean, "When that connection is made to trigger authentication"?

[Dwight]

What does this mean, "When that connection is made to trigger authentication"?

[zanyterp]

@Dwight when using SAML, or other types of authentication that do not stay in the Pulse client, and a login attempt is made. this was specifically in reference to the extend session option and the default behavior.
what are you seeing for your users?

[DanJovi]

Hi All,

I have the same problem, the client uses MFA and when he tries to extend the session, the VPN drops. Has anyone solved it?

Regards

[zanyterp]

what are you using for your MFA?
are you using the embedded browser for login?