Variable customSourceIp

[flipPipe]

Hi,

Today I found a strange problem

Remote address for user user/Real changed from x.225.104.84 to x.225.104.84. Access denied.

Also, it was prompt for the user enter the credentials again and then show the user session limit message (we only allow 1 session per user).

Then I have done a PolicyTrace and more strange things

Sign-in custom source IP = "y.19.53.175"
Variable sourceIp = x.225.104.84
Variable SourceIPStr = "x.225.104.84"
Variable customSourceIp = y.19.53.175

Where come from this customSourceIp. I search in documentation and did not find anything, neither googling.

Anyone knows what is this variable or this strange problem?

Best Regards,

Filipe

[Filbert]

The message/behavior is a result of your  "Roaming Session" settings in the user Role. User Roles >"role name" >General Settings > Session Options. You have roaming sessions disabled which disconnects a users vpn session if their source ip changes. Typically this occurs when a user is connected from behind a load balancing firewall or other device.  

[flipPipe]

Hi Filbert,

That is right... but the octet X in example is the same... it is dening the IP from the same source.

And do you know what is the origin of the variable customSourceIp?

Thanks