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Virtual adapter does not get removed upon disconnect. VPN will not reconnect until system rebooted.

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New Contributor

Virtual adapter does not get removed upon disconnect. VPN will not reconnect until system rebooted.

Been having this issue for a while now on certain Windows 10 boxes.

VPN gets established via pulse client, but upon disconnect the virtual adapter doesn't properly get removed and VPN cannot be re-established until the system is rebooted. The system does not gracefully shutdown and BSOD's. If i reboot under any other circumstance before having first established VPN connectivity, the system reboots fine.

If i try to reestablish VPN, i get a failed to create virtual adapter error. (1205)

Any ideas? I'm on the current pulse build, but i've seen this issue on the previous 4 or 5 builds too.

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9 REPLIES 9
Moderator

Re: Virtual adapter does not get removed upon disconnect. VPN will not reconnect until system rebooted.

I would recommend opening a case. That sounds like an issue we resolved in early 5.0 or 5.1 releases
If you are still seeing it, unfortunately, it sounds like there is a case we were not aware of to test.
Please open a ticket to work with our support team.
New Contributor

Re: Virtual adapter does not get removed upon disconnect. VPN will not reconnect until system rebooted.

Did you ever find a resolution. I have this same issue now with windows 10.
Moderator

Re: Virtual adapter does not get removed upon disconnect. VPN will not reconnect until system rebooted.

Do you have any Cisco software installed? We have seen similar behavior with AnyConnect & Jabber
Does re-install of Pulse resolve this?
New Contributor

Re: Virtual adapter does not get removed upon disconnect. VPN will not reconnect until system rebooted.

Yes, i did find the problem.
It was the Cisco softphone client that was causing the problem.

Afaik, this still exists but i just live without softphone.
New Contributor

Re: Virtual adapter does not get removed upon disconnect. VPN will not reconnect until system rebooted.

I also have Cisco softphone, I work remote a fair bit so I need it too work with pulse, is there any solution/work around?
New Contributor

Re: Virtual adapter does not get removed upon disconnect. VPN will not reconnect until system rebooted.

my workaround was to get a desk phone for my home office. not ideal. i don't know of any other workarounds. downgrading to win7 would probably work too.
New Contributor

Re: Virtual adapter does not get removed upon disconnect. VPN will not reconnect until system rebooted.

I did have a desk phone and a hardware VPN, they have decided to retire hardware VPNs and we have to be on the VPN (now pulse) to connect to the phone server (not exposed externally), so I am stuck. Going back to windows 7 is not possible with the other software I have. Just to be clear do we know any more details, is is a cisco problem or a pulse problem, do we know the root cause?
New Member

Virtual adapter does not get removed upon disconnect. VPN will not reconnect until system reboot

is there any solution found to fix or workaround?

Moderator

Re: Virtual adapter does not get removed upon disconnect. VPN will not reconnect until system reboo

disable/remove the Cisco driver from the Pulse adapter properties