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Vodafone UMTS Connection breaks up when starting network connect on WinXP with IVE 6.4R3

SOLVED
spacyfreak_
Contributor

Vodafone UMTS Connection breaks up when starting network connect on WinXP with IVE 6.4R3

Users have issue when connectiong to internet via vodafone umts pcmcia card.

Internet access is no problem, but when launching network connect vpn connection, umts connection is dropped, so also network connect can not establish the vpn tunnel.

Anyone having this issue?

Windows XP is the Client OS,

we use IVE 6.4R3,

Vodafone Client 9.5 / 9.4

1 ACCEPTED SOLUTION

Accepted Solutions
spacyfreak_
Contributor

Re: Vodafone UMTS Connection breaks up when starting network connect on WinXP with IVE 6.4R3

Here the solution from Vodafone Support:

Vodafone Mobile Connect Client Software 9.4.X seems to have a Bug, a problem with "Zero Click Connect" functionality.

This function automatically detects any LAN-Adapter, UMTS Adapter, WLAN Adapter available and automatically chooses the "best" connection. Unfortunatelly, when Juniper Network Connect VPN Connection is established, this Vodafone function cuts the UMTS connection as it "thinks" there is a better LAN connection.

But as UMTS connection breaks up, also Network Connect tunnel can not be established.

There is a patch from Vodafone planned for January 2010 for Vodafone Mobile Connect clietn 9.4. Till then, ask Vodafone Support for Vodafone Mobile Connect Clientsoftware 9.3.6 which functions properly in my testings.

View solution in original post

5 REPLIES 5
JSchwierzeck_
New Contributor

Re: Vodafone UMTS Connection breaks up when starting network connect on WinXP with IVE 6.4R3

We have exactly the same behavior, but with another configuration.

Windows 7
IVE 6.5R1
Vodafone 9.4.3

Directly after the VPN-Client has been established the connection, the UMTS Connection has dropped.

JSchwierzeck_
New Contributor

Re: Vodafone UMTS Connection breaks up when starting network connect on WinXP with IVE 6.4R3

dfritz_
New Contributor

Re: Vodafone UMTS Connection breaks up when starting network connect on WinXP with IVE 6.4R3

Hi there,

we got the same problem with Vodafone Germany.A technical told us that this is bug in the software. He told us a work around where you have to disable a value in the registry.

My college know the exakt way to solve the problem but he is now in Xmas holidays. If you need more infos let me know and I will ask him when he come back next year :-)

Br Daniel

spacyfreak_
Contributor

Re: Vodafone UMTS Connection breaks up when starting network connect on WinXP with IVE 6.4R3

Here the solution from Vodafone Support:

Vodafone Mobile Connect Client Software 9.4.X seems to have a Bug, a problem with "Zero Click Connect" functionality.

This function automatically detects any LAN-Adapter, UMTS Adapter, WLAN Adapter available and automatically chooses the "best" connection. Unfortunatelly, when Juniper Network Connect VPN Connection is established, this Vodafone function cuts the UMTS connection as it "thinks" there is a better LAN connection.

But as UMTS connection breaks up, also Network Connect tunnel can not be established.

There is a patch from Vodafone planned for January 2010 for Vodafone Mobile Connect clietn 9.4. Till then, ask Vodafone Support for Vodafone Mobile Connect Clientsoftware 9.3.6 which functions properly in my testings.

View solution in original post

rdit_
Regular Contributor

Re: Vodafone UMTS Connection breaks up when starting network connect on WinXP with IVE 6.4R3

had the same issue some month ago. we solved it by going back to 9.3.6 but it was pain and took a looong time until vodafone came up with any information. hopefully they'll fix that at the newer releases soon.