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Voice Drops using Cisco IP Communicator on SA 6500

Vijesh Bhat_
Occasional Contributor

Voice Drops using Cisco IP Communicator on SA 6500

Hi There,

We have implemented SA 6500(Ver. 6.5R3.1).

Users using Cisco IP Communicator to make voice calls, the calls cut in and out.

Voice drops in many a times.

Is there any property or configuration where we could provide soe QoS service or give priority to voice oover data?

5 REPLIES 5
mtessier_
Frequent Contributor

Re: Voice Drops using Cisco IP Communicator on SA 6500

Vijesh,

We are using a 6500 with IVE OS 6.5R2. Our corporate laptop users use the Cisco IP communicator over Net Connect.

We have found that there are certain versions of the Cisco Soft Phone that perform poorly. In particular 7.0.6. seems to be a huge improvement over 7.0.3 in terms of voice quality. Our users were reporting hissing noises in addition to dropped calls.

I hope this helps.

zanyterp_
Respected Contributor

Re: Voice Drops using Cisco IP Communicator on SA 6500

What is your transport mode? QoS is available only with ESP via the TOS bits copy option on the role. I have seen dropped calls with SSL as the transport frequently.

Vijesh Bhat_
Occasional Contributor

Re: Voice Drops using Cisco IP Communicator on SA 6500

yes we have the ESP and then fallback to SSL. Users generally get ESP.
pchaves_
Not applicable

Re: Voice Drops using Cisco IP Communicator on SA 6500

Where you able to find the solution to your problem?

We are about to start testing IP communicator using network connect.

Thanks,

Phil

Vijesh Bhat_
Occasional Contributor

Re: Voice Drops using Cisco IP Communicator on SA 6500

Sorry Phil,

No luck yet!