i attached the debug.log
00159,09 2022/04/25 17:25:38.966 1 SYSTEM MsiExec.exe jnprTdi p3284 t510 jnprTdiInstDLL.cpp:208 - 'jnprTdi' deletion of driver file jnprTdi_9112_10247 failed, error 2
00149,09 2022/04/25 17:25:38.966 1 SYSTEM MsiExec.exe jnprTdi p3284 t510 jnprTdiInstDLL.cpp:227 - 'jnprTdi' deletion of driver key jnprTdi_9112_10247 failed
00159,09 2022/04/25 17:31:07.531 1 SYSTEM MsiExec.exe jnprTdi p4020 tE3C jnprTdiInstDLL.cpp:208 - 'jnprTdi' deletion of driver file jnprTdi_9112_10247 failed, error 2
00149,09 2022/04/25 17:31:07.531 1 SYSTEM MsiExec.exe jnprTdi p4020 tE3C jnprTdiInstDLL.cpp:227 - 'jnprTdi' deletion of driver key jnprTdi_9112_10247 failed
i really need to solve this problem
@zanyterp wrote:
i am not sure that can be resolved with that release; can you try with an older release (9.0-based) that has support for Windows 7?
I tried with
ps-pulse-win10-9.1r2.0-b1149-64bitinstaller
ps-pulse-win-5.1r4.0-b60057-64bitinstaller
do you have an older version? What could i do? I really need this software in this pc
any idea
The support team can provide me an older version? i dont know what to do
@justme These are just TDI driver installation errors, I don't think this would prevent the PDC from getting installed. Please check the MSI install logs and look for "return value 3" which would show you the custom action which is failing.
[email protected] I collect a few logs, tell me if they are the ones we need
https://www.mediafire.com/folder/eo13wvrozolq2,lv79muoeiiaxd,prccrw7hdk2um/shared
To collect MSI log, install pulse client using following command:
msiexec /i <path_to pulse_msi> /L*VX <path_to_log>
Ok, here two logs from differents versions.
https://www56.zippyshare.com/v/62rvr5Hs/file.html
https://www56.zippyshare.com/v/rZabRFNR/file.html