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W7 Installation problem

justme
Occasional Contributor

W7 Installation problem

i attached the debug.log

 

00159,09 2022/04/25 17:25:38.966 1 SYSTEM MsiExec.exe jnprTdi p3284 t510 jnprTdiInstDLL.cpp:208 - 'jnprTdi' deletion of driver file jnprTdi_9112_10247 failed, error 2
00149,09 2022/04/25 17:25:38.966 1 SYSTEM MsiExec.exe jnprTdi p3284 t510 jnprTdiInstDLL.cpp:227 - 'jnprTdi' deletion of driver key jnprTdi_9112_10247 failed
00159,09 2022/04/25 17:31:07.531 1 SYSTEM MsiExec.exe jnprTdi p4020 tE3C jnprTdiInstDLL.cpp:208 - 'jnprTdi' deletion of driver file jnprTdi_9112_10247 failed, error 2
00149,09 2022/04/25 17:31:07.531 1 SYSTEM MsiExec.exe jnprTdi p4020 tE3C jnprTdiInstDLL.cpp:227 - 'jnprTdi' deletion of driver key jnprTdi_9112_10247 failed

 

 

i really need to solve this problem

11 REPLIES 11
zanyterp
Moderator

Re: W7 Installation problem

i am not sure that can be resolved with that release; can you try with an older release (9.0-based) that has support for Windows 7?
justme
Occasional Contributor

Re: W7 Installation problem


@zanyterp wrote:
i am not sure that can be resolved with that release; can you try with an older release (9.0-based) that has support for Windows 7?

I tried with 

ps-pulse-win10-9.1r2.0-b1149-64bitinstaller

ps-pulse-win-5.1r4.0-b60057-64bitinstaller

 

do you have an older version? What could i do? I really need this software in this pc

justme
Occasional Contributor

Re: W7 Installation problem

any idea

justme
Occasional Contributor

Re: W7 Installation problem

The support team can provide me an older version? i dont know what to do

zanyterp
Moderator

Re: W7 Installation problem

they would not be able to provide you with an older version, no; however, they can check through the logs to see if they can find a reason for the installation failure
you are using an intel version of windows, right?
r@yElr3y
Moderator

Re: W7 Installation problem

@justme These are just TDI driver installation errors, I don't think this would prevent the PDC from getting installed. Please check the MSI install logs and look for "return value 3" which would show you the custom action which is failing.

PCS Expert
Pulse Connect Secure Certified Expert
justme
Occasional Contributor

Re: W7 Installation problem

r@yElr3y
Moderator

Re: W7 Installation problem

@justme 

 

To collect MSI log, install pulse client using following command:

msiexec /i <path_to pulse_msi> /L*VX <path_to_log> 

PCS Expert
Pulse Connect Secure Certified Expert
justme
Occasional Contributor

Re: W7 Installation problem