W7 Installation problem

[justme]

i attached the debug.log

00159,09 2022/04/25 17:25:38.966 1 SYSTEM MsiExec.exe jnprTdi p3284 t510 jnprTdiInstDLL.cpp:208 - 'jnprTdi' deletion of driver file jnprTdi_9112_10247 failed, error 2
00149,09 2022/04/25 17:25:38.966 1 SYSTEM MsiExec.exe jnprTdi p3284 t510 jnprTdiInstDLL.cpp:227 - 'jnprTdi' deletion of driver key jnprTdi_9112_10247 failed
00159,09 2022/04/25 17:31:07.531 1 SYSTEM MsiExec.exe jnprTdi p4020 tE3C jnprTdiInstDLL.cpp:208 - 'jnprTdi' deletion of driver file jnprTdi_9112_10247 failed, error 2
00149,09 2022/04/25 17:31:07.531 1 SYSTEM MsiExec.exe jnprTdi p4020 tE3C jnprTdiInstDLL.cpp:227 - 'jnprTdi' deletion of driver key jnprTdi_9112_10247 failed

i really need to solve this problem

[zanyterp]

i am not sure that can be resolved with that release; can you try with an older release (9.0-based) that has support for Windows 7?

[justme]

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@zanyterp wrote:
i am not sure that can be resolved with that release; can you try with an older release (9.0-based) that has support for Windows 7?

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I tried with 

ps-pulse-win10-9.1r2.0-b1149-64bitinstaller

ps-pulse-win-5.1r4.0-b60057-64bitinstaller

do you have an older version? What could i do? I really need this software in this pc

[justme]

any idea

[justme]

The support team can provide me an older version? i dont know what to do

[zanyterp]

they would not be able to provide you with an older version, no; however, they can check through the logs to see if they can find a reason for the installation failure
you are using an intel version of windows, right?

[[email protected]]

@justme These are just TDI driver installation errors, I don't think this would prevent the PDC from getting installed. Please check the MSI install logs and look for "return value 3" which would show you the custom action which is failing.

[justme]

[email protected] I collect a few logs, tell me if they are the ones we need

https://www.mediafire.com/folder/eo13wvrozolq2,lv79muoeiiaxd,prccrw7hdk2um/shared

[[email protected]]

@justme 

To collect MSI log, install pulse client using following command:

msiexec /i <path_to pulse_msi> /L*VX <path_to_log> 

[justme]

[email protected] 

Ok, here two logs from differents versions.

https://www56.zippyshare.com/v/62rvr5Hs/file.html
https://www56.zippyshare.com/v/rZabRFNR/file.html