WSAM in a disconnected state

[JMartinelli]

hello - I have pulse secure client running on Windows 10 - In 3 occasions, I was unable to establish a session thru WSAM and it stays permanently in a disconnected state till I re-install Pulse Secure Application Manager (version 8.2.9.58917) - Many colleagues of mine are experiencing the same issue. Any reason for this and is there a way to establish a connection without having to re-install PSAM? Thanks

Jim

[[email protected]]

What is the Windows 10 version? Open run and type winver.

Are you using Windows SAM (WSAM - old) or Pulse Client SAM (PSAM - new) ?

[JMartinelli]

Windows 10 version 1709 (OS Build 1609.1268) - Enterprise Edition 

We're using PSAM version 8.2.9.58917

[[email protected]]

Can you please try installing higher version Pulse clients like 9.0R4 or 9.1R1 and test the behaviour?