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WSAM in a disconnected state

New Contributor

WSAM in a disconnected state

hello - I have pulse secure client running on Windows 10 - In 3 occasions, I was unable to establish a session thru WSAM and it stays permanently in a disconnected state till I re-install Pulse Secure Application Manager (version 8.2.9.58917) - Many colleagues of mine are experiencing the same issue. Any reason for this and is there a way to establish a connection without having to re-install PSAM? Thanks

 

Jim

 

 

3 REPLIES 3
Moderator
Moderator

Re: WSAM in a disconnected state

What is the Windows 10 version? Open run and type winver.

 

Are you using Windows SAM (WSAM - old) or Pulse Client SAM (PSAM - new) ?

New Contributor

Re: WSAM in a disconnected state

Windows 10 version 1709 (OS Build 1609.1268) - Enterprise Edition 

We're using PSAM version 8.2.9.58917

 

 

Moderator
Moderator

Re: WSAM in a disconnected state

Can you please try installing higher version Pulse clients like 9.0R4 or 9.1R1 and test the behaviour?