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We can't download doc, xls and PDF files

Alejandro_
Not applicable

We can't download doc, xls and PDF files

Hi

Our costumer have a SA2000 and wants to download doc, xls and PDF files from the Web via the SSL VPN.

But this don«t work. He only can see a white page.

Thanks for any help.

5 REPLIES 5
muttbarker_
Valued Contributor

Re: We can't download doc, xls and PDF files

Hmm - sounds like an access policy issue - any error messages? Does the actual web page get displayed? Did you try a policy trace? Did you check Resource Policies, Web Access Policy and see what you have defined for general web access?

RHIPS_
Occasional Contributor

Re: We can't download doc, xls and PDF files

Depends on what version your running. If your running 6.1r2 the workaround is to turn
off "rewrite links in PDF files" at the role under <user role> > Web>
Options> view advanced options> (scroll to bottom for PDF rewrite
setting). This setting was turned on by default and has been causing system errors
when accessing PDF files via the rewriter. Issue resolved in 6.1r3. Hope this helps.
RHIPS_
Occasional Contributor

Re: We can't download doc, xls and PDF files

Sorry....I replied to the wrong string. disregard my prior update.
Antti_
Not applicable

Re: We can't download doc, xls and PDF files

HI!

We have similar problem.

On a web page, there are links to doc, pics etc. but the links are in form of \\server\share\doc.doc. This is not very efficient way to do it, but there's nothing I can do about it.

Anyway when selecting some doc, I get blank paga from SSLVPN: https://sslvpn.company.com/dana-cached/help/blank.html

Any ideas how to proceed?

BR

Antti

Brian_
Contributor

Re: We can't download doc, xls and PDF files

Antti,

I think you will have to use some diplomacy and convince them to rewrite the links in the form of an http resource; otherwise, you can create a file bookmark to a location that contains the documents.