Where are the old versions?

[kevinds]

Alright, I have been tasked with fixing a SA4500 appliance.

The support team has granted me access to the PCS 8.1Rx version downloads..  This appliance is currently running 6.3R7..

Going through the PDF files..  My upgrade path is

6.3R7 to 7.1R1 to 7.1R16 to 8.0R1 to 8.1R13

8.1R13 I can download..  I can not find any of the other versions...  Where are they hiding?  Or is this something support needs to grant me access to as well?

-Yes I searched and searched, and searched again..  Closest I have come is 7.1R4 on some archive website..  Am I missing something?

[zanyterp]

No, you are not missing anything as they are not available. In order to receive these versions, please open a case with support and let them know you need access in order to complete the upgrade process. They will be able to work with you to provide the software.

[kevinds]

Alright, just checking.

I did open a case, took a bit to get 7.4R1.0...  I didn't need the 7.1Rx versions..

The support engineer was requesting the files from the archives..  Eventually got the 7.4..  Never got the 8.0Rx releases from support. 

Lots of Google-Fu and I evenually found them.   All good now.

Cheers,

Kevin

[zanyterp]

Glad to hear that the Google-Fu was strong and able to get you the information needed and that you are up and running now.

[spuluka]

Yes, nice to hear this is resolved for him.

But as a customer, not so nice to hear support is unable to provide necessary versions for steps in an upgrade process.

I sincerely hope you will be looking into this situation and future requests for necessary step up versions will be easily accommodated.

. 

[zanyterp]

I am working with the support management team for making sure the process for getting these is spread throughout the team

[jickfoo]

Did that not happen because I am in the same boat now. I need the R7 software to upgrade to 8 and beyond. Why hide it ? What can I do ?

[zanyterp]

I believe that they are hidden due to contractual agreements with Juniper.
Unfortunately, the steps are the same: open a case and ask for the specific release(s) you are looking for. If you have difficulty, please PM me the case number and I will track it on my side.