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Win10 - IE11 - Disconnects after 20 minutes

New Contributor

Win10 - IE11 - Disconnects after 20 minutes

Hi.

We have many users using Win 10 and IE11, but all of the users automatic disconnects after 20 minutes.

Is the some timeout we need to know about.

The problem is not there with Win7 and IE 11.
5 REPLIES 5
ruc
Pulser

Re: Win10 - IE11 - Disconnects after 20 minutes

What access method are you using? What is the exact message that end-users see when session times out and have you checked the user-access logs to see if the session actually timed out?

The main session timers are configured under Role > Session Options within admin GUI
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New Contributor

Re: Win10 - IE11 - Disconnects after 20 minutes

Hi

Thanks for the response.

The users is connecting through the browser and then connects to a terminal server. The timeout in Role/Session Options is at 60 minutes.

The message the users gets is "Pulse Secure Terminal Services Client session has timed out. Please log on to Secure Gateway again."
New Contributor

Re: Win10 - IE11 - Disconnects after 20 minutes

[code]
2016-03-14 14:12:41 - jun4610-node1 - [127.0.0.1] System()[] - CRL checking started for certificate 'CN=JPPC758.DOMAIN.local' issued by CN=DOMAIN-FMCASRV-CA, DC=DOMAIN, DC=local
2016-03-14 14:12:41 - jun4610-node1 - [127.0.0.1] System()[] - The X.509 certificate for 'CN=JPPC758.DOMAIN.local' issued by CN=DOMAIN-FMCASRV-CA, DC=DOMAIN, DC=local, successfully passed CRL checking
2016-03-14 14:12:41 - jun4610-node1 - [xx.xx.xx.xx] System()[] - Host Checker policy 'cert-chk' passed on host xx.xx.xx.xx .
2016-03-14 14:12:52 - jun4610-node1 - [xx.xx.xx.xx] USER(DOMAIN)[] - User Limit realm restrictions successfully passed for USER/DOMAIN
2016-03-14 14:12:53 - jun4610-node1 - [xx.xx.xx.xx] DOMAIN\USER(DOMAIN)[] - Primary authentication successful for DOMAIN\USER/FM AD from xx.xx.xx.xx
2016-03-14 14:13:08 - jun4610-node1 - [xx.xx.xx.xx] DOMAIN\USER(DOMAIN)[] - Secondary authentication successful for DOMAIN\USER/FM RADIUS from xx.xx.xx.xx
2016-03-14 14:13:08 - jun4610-node1 - [xx.xx.xx.xx] DOMAIN\USER(DOMAIN)[] - Host Checker realm restrictions successfully passed for DOMAIN\USER/DOMAIN
2016-03-14 14:13:08 - jun4610-node1 - [xx.xx.xx.xx] DOMAIN\USER(DOMAIN)[JP TS, JP NC DRIFT] - Login succeeded for DOMAIN\USER/DOMAIN (session:3f4aafcd) from xx.xx.xx.xx.
2016-03-14 14:13:23 - jun4610-node1 - [xx.xx.xx.xx] DOMAIN\USER(DOMAIN)[JP TS, JP NC DRIFT] - Connected to 10.237.1.15 port 3389
2016-03-14 14:13:53 - jun4610-node1 - [xx.xx.xx.xx] DOMAIN\USER(DOMAIN)[JP TS, JP NC DRIFT] - Closed connection to 10.237.1.15 port 3389 after 30 seconds, with 2093 bytes read (in 5 chunks) and 1531 bytes written (in 5 chunks)
2016-03-14 14:13:55 - jun4610-node1 - [xx.xx.xx.xx] DOMAIN\USER(DOMAIN)[JP TS, JP NC DRIFT] - Connected to 10.237.1.15 port 3389
2016-03-14 14:22:42 - jun4610-node1 - [127.0.0.1] System()[] - CRL checking started for certificate 'CN=JPPC758.DOMAIN.local' issued by CN=DOMAIN-FMCASRV-CA, DC=DOMAIN, DC=local
2016-03-14 14:22:42 - jun4610-node1 - [127.0.0.1] System()[] - The X.509 certificate for 'CN=JPPC758.DOMAIN.local' issued by CN=DOMAIN-FMCASRV-CA, DC=DOMAIN, DC=local, successfully passed CRL checking
2016-03-14 14:22:42 - jun4610-node1 - [xx.xx.xx.xx] System()[] - Host Checker policy 'cert-chk' passed on host xx.xx.xx.xx .
2016-03-14 14:30:18 - jun4610-node1 - [xx.xx.xx.xx] DOMAIN\USER(DOMAIN)[JP TS, JP NC DRIFT] - Closed connection to 10.237.1.15 port 3389 after 983 seconds, with 152551 bytes read (in 239 chunks) and 11017 bytes written (in 67 chunks)
2016-03-14 14:32:45 - jun4610-node1 - [127.0.0.1] System()[] - CRL checking started for certificate 'CN=JPPC758.DOMAIN.local' issued by CN=DOMAIN-FMCASRV-CA, DC=DOMAIN, DC=local
2016-03-14 14:32:45 - jun4610-node1 - [127.0.0.1] System()[] - The X.509 certificate for 'CN=JPPC758.DOMAIN.local' issued by CN=DOMAIN-FMCASRV-CA, DC=DOMAIN, DC=local, successfully passed CRL checking
2016-03-14 14:32:45 - jun4610-node1 - [xx.xx.xx.xx] System()[] - Host Checker policy 'cert-chk' passed on host xx.xx.xx.xx .
[/code]
New Contributor

Re: Win10 - IE11 - Disconnects after 20 minutes

...and when connecting using Firefox everything works great without a timeout.
Moderator

Re: Win10 - IE11 - Disconnects after 20 minutes

What is your Host Checker update frequency? If it is 20 minutes, can you increase it to see if the timeout follows (or drop it to 0 to cancel the update check during the session)?