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Win7 64 Bit install fail

tspencer_
Occasional Contributor

Win7 64 Bit install fail

Pardon me if this issue is already posted - wanted to get the ball rolling for assistance in case not posted already (am searching now) Junos Pulse fails to install on new Windows 7 64-bit OS. Error message indicates "Junos Pulse can only be installed on the following Windows Versions: Windows XP SP3 (32-bit) or later. Windows Vista SP1 or later. Windows 7. The Junos Pulse install window launches and appears to finish downloading the installation package but fails to install, Initial thought was that this was due to 64-bit OS or 64-bit browser version (WaterFox, IE 64-bit) Scaling back to FireFox and launching IE from the X86 folder yields same results. All security has been scaled back also on IE to allow all ActiveX to run, allow pop-ups, etc. Pulse installed with no issue on workstation with exact same setup (Win 7 64-bit, WaterFox 64-bit browser/IE 64-bit browser) As I am working remotely and cannot install Pulse the version cannot be verified yet. Will update post with version later today.
2 REPLIES 2
NULL_
Contributor

Re: Win7 64 Bit install fail

HI tspencer,

it does depend on how you're installing Pulse, direct download through the Weblogin on Juniper SA or as a Package...

If you're using packages choose the x64 version over here and it should work fine.

Juniper - Support Site

Best Regards

NULL

zanyterp_
Respected Contributor

Re: Win7 64 Bit install fail

what IE version? are you a local admin?

can you post the install log?