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Windows 10 IE Install Host Checker ? Pluse

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New Contributor

Windows 10 IE Install Host Checker ? Pluse

I am testing with Windows 10 en installing Host Checker and Pulse Client. it looks like that that the Host checker client is downloaded but the install does not start.

I did not see this before on Windows 8 or 7.

Is there a easy way to download and configure the Pulse client for my users on their home PC/Laptop?
7 REPLIES 7
Occasional Contributor

Re: Windows 10 IE Install Host Checker ? Pluse

In my experience, you have to use Internet Explorer or Firefox, not the default Windows Edge browser and you have to have the Java web plug-in installed since the Active-X method does not seem to work.
Community Manager

Re: Windows 10 IE Install Host Checker ? Pluse

Hello Wilko,

This is a known issue which we are actively investigating. The workaround is to add the PCS url to the Trusted Sites Zone and disable Protected Mode. For more known issues, please refer to the following KB:

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/kb29856/?l=en_US&fs=Search&pn=1
Contributor

Re: Windows 10 IE Install Host Checker ? Pluse

I find the same problem with Firefox.

Somewhere in the SA JavaScript there are validations of something "windows nt 6" or "windows nt 5"... since windows 10 is nt 10.0 it doesn't run.

I change the agent string of firefox from 10.0 to 6.1 and it runs normally.

Pulse support,

There is a ETA to fix this?
New Contributor

Re: Windows 10 IE Install Host Checker ? Pluse

The 'Trusted Sites Zone' workaround, works for me.

Will check back for a permanent solution, maybe also for Chrome Smiley Happy
Community Manager

Re: Windows 10 IE Install Host Checker ? Pluse

We are still working on resolving this issue. I will update the thread once I have a better ETA on the code change.
New Contributor

Re: Windows 10 IE Install Host Checker ? Pluse

The work around with trusted zones does not seems to work anymore. If I get to host checker I am logout again.
Pulser

Re: Windows 10 IE Install Host Checker ? Pluse

Refer https://kb.pulsesecure.net/articles/Pulse_Secure_Article/kb29856 for HC not loading on Windows 10