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Windows 7 clients cannot download the Citrix ICA client from the IVE

SOLVED
icebun007_
Contributor

Windows 7 clients cannot download the Citrix ICA client from the IVE

When using Citrix Listed Applicaitons where the IVE delivers the ICA client, for Windows 7 users, the IVE correctly detetcts the absence of the ICA client but when the users click on the download option, they are taken to a blank page instead.

Works ok on Vista and XP.

Has anyone come across this?

1 ACCEPTED SOLUTION

Accepted Solutions
zanyterp_
Respected Contributor

Re: Windows 7 clients cannot download the Citrix ICA client from the IVE

Are you using the 32-bit browser (supported) or the 64-bit browser (unsupported)?

View solution in original post

5 REPLIES 5
Charles_Woo_
New Contributor

Re: Windows 7 clients cannot download the Citrix ICA client from the IVE

I tried. Work without problem.

Mine is win7 32bit
icebun007_
Contributor

Re: Windows 7 clients cannot download the Citrix ICA client from the IVE

Hi Charles,

I should have stated earlier, that it was tried on a 64 bit version that failed although to be honest, I never tried to it on a 32bit version myself.

Trouble is nowadays, most versions sold to consumer tend to be 64bit versions.

zanyterp_
Respected Contributor

Re: Windows 7 clients cannot download the Citrix ICA client from the IVE

Are you using the 32-bit browser (supported) or the 64-bit browser (unsupported)?

View solution in original post

icebun007_
Contributor

Re: Windows 7 clients cannot download the Citrix ICA client from the IVE

Thanks Zanyterp,Smiley Happy

Yes you are right on both counts.

After opening a support ticket and reading the release notes (should have done that in the first place), I found that it does in fact work in a Win7 environment so long as you use the 32 bit version of IE.

zanyterp_
Respected Contributor

Re: Windows 7 clients cannot download the Citrix ICA client from the IVE

You are welcome, icebun007; glad I could help out/confirm what you found out in your support case.

Thank you for the answer mark as well.