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Windows Secure Application Manager Disconnected

Windows Secure Application Manager Disconnected

Hi All

 

I am attempting to use the WSAM, and I have not been able to successfully make a connection yet on one of my PC's.  When the client launches to make the connection it is grayed out on the task bar and simply says "disconnected."  

 

The PC is a windows 7 (enterprise) 64 bit OS

The client is Service Application Manager v8.1.6.39491

I am intiating the VPN connection via IE11.

 

If it helps, the general process is that I login into an online office portal, following successful login WSAM launches automatically.  If connection is successful, then I just click on a link that takes me to the server via citrix.  Although, of course the problem is I have not been able to make a successful VPN connection yet.

 

I have been able to make a successful VPN connection without an hiccup on my other PC which runs a windows 10 OS.  Both of the PC's are on the same network, so I am hoping there is some sort of fix I am missing that I have not been able to find on here.  So far I have verified that I have the KB3033929 security update installed, but I have not seen other fixes that were as specific.

 

Thanks for your time !

1 REPLY
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Re: Windows Secure Application Manager Disconnected

Are you able to authenticate?   Try running a policy trace and see if it gives you any clues.