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Windows Secure Application Manager Disconnected

Windows Secure Application Manager Disconnected

Hi All

 

I am attempting to use the WSAM, and I have not been able to successfully make a connection yet on one of my PC's.  When the client launches to make the connection it is grayed out on the task bar and simply says "disconnected."  

 

The PC is a windows 7 (enterprise) 64 bit OS

The client is Service Application Manager v8.1.6.39491

I am intiating the VPN connection via IE11.

 

If it helps, the general process is that I login into an online office portal, following successful login WSAM launches automatically.  If connection is successful, then I just click on a link that takes me to the server via citrix.  Although, of course the problem is I have not been able to make a successful VPN connection yet.

 

I have been able to make a successful VPN connection without an hiccup on my other PC which runs a windows 10 OS.  Both of the PC's are on the same network, so I am hoping there is some sort of fix I am missing that I have not been able to find on here.  So far I have verified that I have the KB3033929 security update installed, but I have not seen other fixes that were as specific.

 

Thanks for your time !

3 REPLIES 3
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Regular Visitor

Re: Windows Secure Application Manager Disconnected

Are you able to authenticate?   Try running a policy trace and see if it gives you any clues.

Moderator

Re: Windows Secure Application Manager Disconnected

Is your system fully updated? I would recommend trying to get a case with our support team through your IT group so we can investigate
Moderator
Moderator

Re: Windows Secure Application Manager Disconnected

Trying using Pulse Client to connect to the VPN server. Once you got successfully connected, the Pulse Client will act as Pulse SAM (PSAM) and behaves just like WSAM.

 

To check, open the pulse client >> right click on the VPN connection >> advanced connection details >> check if shows the transport type as WSAM.