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Won't connect

New Contributor

Won't connect

I've just installed the ps-pulse-win-9.0r2.0-b1151-64bitinstaller version on a brand new Lenova Flex14 laptop. I then ran the certificate installer and was told it installed successfully. I opened Pulse, created a new connection profile, saved it and clicked connect. It just sits there saying "connecting, trying to connect, connecting, trying to connect" etc. It never even asks me for a user name and password. Anyone have a clue what is going on? I've uninstalled, reinstalled, rebooted, cleared certificates, and yes, when uninstalling i click "no" on the little box that says "save pulse secure data" like that makes a difference. HELP!

5 REPLIES
Community Manager

Re: Won't connect

Hello Akuvar,

 

The pulse log (debuglog.log in C:\ProgramData\Pulse Secure\Logs directory) should give some information about where the connection if failing.  It would either fail in two places:

 

  1. Pulse client cannot make a successful tcp connection to the PCS device
  2. Pulse client cannot make a successful ssl connection to the PCS device

 

If you see the following entry "Received server certificate", then you are getting past both scenarios as it is able to retrieve the device certificate.

New Contributor

Re: Won't connect

It's returning a "no active connections" error in the log. Thanks for turning me onto that log, BTW. But it still leaves me with a non-working pulse!

Community Manager

Re: Won't connect

Hey Akuvar,

 

Could you provide a few lines before and after the log entry you are referring to?

New Contributor

Re: Won't connect

So it seems it was the client certificate. I had installed it earlier, and usually when you connect, if you've forgotten to install it, it gives a pop-up saying "no valid certificate". There must have been something corrupted. In the log I was going through line by line and one said "invalid client certificate" so I reinstalled the certificate and bingo, it connected immediately. Wow.

Community Manager

Re: Won't connect

This seems very odd.  If there was no valid certificate, then it should state "missing/invalid certificate" from the Pulse client.  If you have other problems, please let us know as we can take a deeper look.

 

Overall, I am glad it is working again though Smiley Happy