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Workstation hangs after Network Connect session (only with offline files/folders enabled)

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Occasional Contributor

Workstation hangs after Network Connect session (only with offline files/folders enabled)

Hello all,

As per the title, a customer's workstations are connecting and disconnecting from Network Connect without any issues or errors. However, if they have Windows XP's "offline files & folders" enabled, and further actions (web browsing, Windows explorer, etc) hang the workstation. With the "offline files & folders" disabled, this doesn't seem to happen. Any ideas as to why this might happen? Customer's description below:

"I think I may have narrowed it down to 'offline files and folder' been set on XP. If I turn on the option for this I seem to get the problem, If I turn the setting off it seems to be fine once I close the SSL. Process:
- Start up XP laptop
- Once logged in offline with a standard user (not a local admin), start a wireless connection to adsl broadband
- Once Internet is live, I then test windows explorer and also IE, both are fine in regard to responsiveness
- I then start an SSL connection, authenticate and get the VPN tunnel started
- I then access internal resources, windows explorer, email (all is fine at this point)
- I then logout of the SSL connection via the URL page (but still leave the wireless connection to broadband live), I get the session has ended message and then I close the browser.
Now is where the fun starts:
1) If offline files and folders are not enabled, I can open up Windows explorer and IE with no problem, machine seems fine on the Internet
2) If offline files and folders are enabled, once the SSL is closed, and I try access pretty much anything, the machine hangs as if it is still trying to access the Domain via the broadband, which it can no longer find."

Any feedback greatly appreciated :-)

2 REPLIES 2
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Super Contributor

Re: Workstation hangs after Network Connect session (only with offline files/folders enabled)

weird.. Anything in the logs ? Have you done any kind of TCP Dump tracing ? Attach them if you have them.
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Contributor

Re: Workstation hangs after Network Connect session (only with offline files/folders enabled)

the same issue. It ended up being a left open conenction to an internal resource that would hang the machine. The only way to address the issue was to create a log off script for Network Connect. The script would run an ipconfig /release and then a /renew. This ensured all connections were dropped. It stopped the hanging issue.