Your computer's security is unsatisfactory Host C...

Pawan · ‎02-02-2021

Getting above error while connecting to client network from my office laptop. However everything works fine when i use my Personal laptop.

I have troubleshooted through all the ways and my office ITS team is also not able to find the issue as it is only occuring for few folks.

below is part of log file of pulse checker

00208,09 2021/02/02 21:36:55.076 3 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C ValidateHost.cpp:391 - 'Psal::ValidateHost' Whitelist file [1,C:\Program Files (x86)\Pulse Secure\whitelist.txt] not exists.
00250,09 2021/02/02 21:36:55.076 3 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C ValidateHost.cpp:359 - 'Psal::ValidateHost' Looking for host [extranet.nestle.biz] in Whitelist file [0,C:\Users\pshivani\AppData\Roaming\Pulse Secure\whitelist.txt].
00157,09 2021/02/02 21:36:55.076 3 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C ValidateHost.cpp:369 - 'Psal::ValidateHost' Data = [extranet.nestle.biz].
00244,09 2021/02/02 21:36:55.077 3 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C ValidateHost.cpp:385 - 'Psal::ValidateHost' Host [extranet.nestle.biz] found in Whitelist file [0,C:\Users\pshivani\AppData\Roaming\Pulse Secure\whitelist.txt].
00185,09 2021/02/02 21:36:55.077 3 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C ValidateHost.cpp:130 - 'Psal::ValidateHost' Host [extranet.nestle.biz] is defined in Local WhiteList.
00184,09 2021/02/02 21:36:55.077 3 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C JuniperSetupUtils.cpp:103 - 'dsCompareVersion()' ClientVersion: "8.3.1991" ServerVersion: "8.3.1991"
00155,09 2021/02/02 21:36:55.077 3 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C JuniperSetupUtils.cpp:150 - 'dsCompareVersion()' Versions are identical
00198,09 2021/02/02 21:36:55.077 1 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C applauncher.cpp:108 - 'Psal::AppLauncher' Upgrade not needed. client version = 8.3.1991, server version = 8.3.1991
00199,09 2021/02/02 21:36:55.077 3 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C winapplauncher.cpp:1230 - 'Psal::WinAppLauncher' LaunchEpochTime 1612282009d, CurrEpochTime = 1612282015d, diff = 6
00174,09 2021/02/02 21:36:55.078 3 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C dsinet.cpp:329 - 'DSInet' IVE host extranet.nestle.biz resolved to 159.12.204.12, port 443
00230,09 2021/02/02 21:36:55.078 1 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C DSSSLSock.cpp:3816 - 'dsssl' Can't open SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\KeyExchangeAlgorithms\PKCS registry key, err=2
00173,09 2021/02/02 21:36:55.078 3 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C http_connection.cpp:877 - 'http_connection' Local socket port connected to SA: port=55230
00211,09 2021/02/02 21:36:56.816 3 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C DSSSLSock.cpp:3399 - 'dsssl' ive_cert_hash = 281f04596c68d4ab70f9a16035681952, computed_hash = 281f04596c68d4ab70f9a16035681952
00173,09 2021/02/02 21:36:57.190 3 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C http_connection.cpp:877 - 'http_connection' Local socket port connected to SA: port=55231
00211,09 2021/02/02 21:36:59.650 3 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C DSSSLSock.cpp:3399 - 'dsssl' ive_cert_hash = 281f04596c68d4ab70f9a16035681952, computed_hash = 281f04596c68d4ab70f9a16035681952
04038,09 2021/02/02 21:37:04.249 1 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C dsclient.cpp:1097 - 'dsclient' No params received. resp = <!---
Description>>>
Template Page for Host Checker Remediation
You may choose to customize this template if you have configured Host Checker remediation.
This page appears before/after the sign-in page and displays messages to the user when Host
Checker policies with custom instructions have failed.
Provides the user with ability to fix the HostChecker starts during pre authentication and post authentication before WelcomePage display

NOTE: HTML Header and Footer should not be present in this page as they are being generated by the backend code.

Template Variables>>>

textTryAgain - Default text for the button "Try Again"
textContinue - Default text for the button "Continue"
textClose - Default text for the button "Close"
textRemedOption - Default text for the button "Do not show remediation for this session"

labelInstructions - "Instructions" tag

HC_REMED_POLICIES_CHECK - Default text to suggest policies are being evaluated
HC_REMED_SHOW_ADV_PREFS - Default text instructing how to re-enable remediation

<failedPolicy> - Tag used to go through list of failed policies
<failedPolicy>.name - Name of the policy
<failedPolicy>.remediation - Custom Instructions as defined in the policy

heading - contains default text for the different remediation headings
loading - contains default text to be printed when activex/applet is loading
pleasewait - more default text to be printed when activex/applet is loading
msg - contains any extra remediation related default instructions.

Required Template Variables>>>

showContinue - flag to determine if we should show the button "Continue"
showRemedOption - flag to determine if we should show the button "Do not show remediation for this session"
showTryAgain - flag to determine if we should show the button "Try Again"
showClose - flag to determine if we should show the button "Close"

showLoading - flag to determine if we should show text during activex/applet loading
showHeading - flag to determine if we should show heading
showPolicies - flag to determine if we should show the policies
showButtons - flag to determine if we should show any of the action buttons

listFailedPolicies - template toolkit hash of failed policies (keys: name & remediation).

Other>>>
1. JavaScript functions available for this template are:
TryAgain -- submits the hidden form when "Try Again" button is pressed
HideRemed -- submits the hidden form when "Hide Remed" button is pressed
Continue -- submits the hidden form when "Continue" button is pressed
runOnLoad -- gets called on body load. Useful to load activex/applet as needed.

-->

<title>Nestl&eacute Extranet</title>
<body bgcolor="#FFFFFF" color="#000000" link="#3366CC" vlink="#CC6699" alink="#3366CC" leftmargin="0" topmargin="0" rightmargin="0" marginwidth="0" marginheight="0" onLoad = "runOnLoad();">

<table border="0" cellpadding="2" cellspacing="0" width="100%" bgcolor="#FFFFCC">
<tr>
<td colspan="4"><img border="0" src="/dana-na/imgs/space.gif" width="1" height="5"></td>
</tr>
<tr>
<td><img border="0" src="/dana-na/imgs/space.gif" width="5" height="1"></td>
<td valign=top><img src="/da
00153,09 2021/02/02 21:37:04.249 1 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C applauncher.cpp:257 - 'Psal::AppLauncher' queryAppLaunchParams failed
00163,09 2021/02/02 21:37:04.249 1 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C applauncher.cpp:645 - 'Psal::AppLauncher' Failed to get params for startsession
00142,09 2021/02/02 21:37:15.010 1 pshivani PulseApplicationLauncher.exe PSAL p12772 t120C psal.cpp:146 - 'Psal' Failed to do the requested operation

[email protected] · ‎02-09-2021

@Pawan Logging "No params received" event in the logs. Do you see the same behavior when connecting from IE which uses Active-X?

Did you try to uninstall if host checker was already installed and connect to VPN through IE?

Pulse Connect Secure Certified Expert

Pawan · ‎02-09-2021

Ya I tried opening IE with Active x filtering also, it gave same error.

I do not logging on pulse secure vpn, PulseSecureAppLauncher.msi this is the file which is present on my system and client Extranet URL uses it connect to external network.

Only requirement was that pulseSecureAppLauncher should be present on your system.

This setup is working fine on my Personal Laptop

[email protected] · ‎02-13-2021

@Pawan You could be running into this issue - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44559/?kA13Z000000L3U5

Pulse Connect Secure Certified Expert

Your computer's security is unsatisfactory Host Checker did not get installed properly.

Your computer's security is unsatisfactory Host Checker did not get installed properly.

Re: Your computer's security is unsatisfactory Host Checker did not get installed properly.

Re: Your computer's security is unsatisfactory Host Checker did not get installed properly.

Re: Your computer's security is unsatisfactory Host Checker did not get installed properly.