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can't connect to SSL VPN using japanese windows xp OS

nhel_
New Contributor

can't connect to SSL VPN using japanese windows xp OS

Hi all,

We have pc's installed in japanese windows xp. although the mac address of the pc is already registered to the HOST Checker when we tried to connect it does not connect instead it prompt for the Error that "The following does not meet the following requirements:" then on below of it show the Intranet Check Mac Address that is blank. What must be the problem of that? When we tried to click the CONTINUE button same ERROR prompts over and over....

Attach was the screen shot of the problem

PLEASE HELP!!!!

Thank you!!,

nhel

1 REPLY 1
Kita_
Valued Contributor

Re: can't connect to SSL VPN using japanese windows xp OS

Hello Nhel,

I would recommend opening a ticket with JTAC as they need to review the logs to confirm the issue. They will need the client debug logs (usually located in C:\Documents and Settings\All Users\Application Data\Juniper Networks\Logging\debuglog.log) and a copy of the iVE logs (user access, event and admin logs).