I just started working with the ssl vpn technology, so i'm novice in almost all the topics. We have a new ssl device and we just finished the configuration and we started the test phase. I tried to connect to one URL , but after I put my credentials in the login page and try to click in the loging page nothing happen. I tried in 3 differents explores becuse I thought it could be the issue with the explorer but I got the same results, even I do not have any issue when I tried to connect to the admin URL. So I do not know if may be something is missing in the configuration or what can be the issue. Any help on this will be really appreciated.
Hi - Its hard to guess what may be transpiring without any errors, logs, etc. It sounds strange that nothing happens when you click login.
Have you used the feature to customize sign-in pages? If yes I would check the custom sign-in pages or try with the default sign-in page.
If you have not customized the sign-in page using your own custom sign-n page package then I recommend installing some form of http sniffer (like httpwatch) to see what the browser is doing when you click sign-in. Is the request being sent to the SSL VPN server?
I'm assuming you do not see anything in the user access logs?
I downloaded the template that other ssl vpn Device that is working fine, actually I saw that the appearance of the sign in page changed even the url change, But is is like if the sign In botton is disable. How can I check the logs of user access that you mentioned?
Please note all the authentication traffic goes via internal interface therefore I assume your Symantec Auth server is on south side.
I reckon ruc that try with default sign-in page however would also suggest to check if there are any logs on your Authentication server because if server is unreachable then normally timeout errors are recorded in logs.