dsTermServ.exe has exited unexpectedly. Fatal Application Exit Windows 8.1

[OsmanBor_]

Hello,

Are others having the same problem as we with Windows 8.1 and Juniper Terminal Server Client?

We get het following error when using the Juniper Terminal Server Client with Windows 8.1

"dsTermServ.exe has exited unexpectedly. Fatal Application Exit"

We are using the latest version 7.4.R6

When i use the IP address in the hostname field then i get this working.

Extra debug info from dump file:

Dump Summary
------------
Dump File: dsTermServ.dmp : C:\Temp\dsTermServ.dmp
Last Write Time: 14-11-2013 10:32:10
Process Name: dsTermServ.exe : C:\Users\xxxxxx\AppData\Roaming\Juniper Networks\Juniper Terminal Services Client\dsTermServ.exe
Process Architecture: x86
Exception Code: 0xC0000005
Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access.
Heap Information: Not Present

Modules
-------
Module Name Module Path Module Version
----------- ----------- --------------
dsTermServ.exe C:\Users\Osman\AppData\Roaming\Juniper Networks\Juniper Terminal Services Client\dsTermServ.exe 7.4.0.27757
ntdll.dll C:\Windows\System32\ntdll.dll 6.3.9600.16408
kernel32.dll C:\Windows\System32\kernel32.dll 6.3.9600.16441
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.3.9600.16408
ws2_32.dll C:\Windows\System32\ws2_32.dll 6.3.9600.16384
version.dll C:\Windows\System32\version.dll 6.3.9600.16384
user32.dll C:\Windows\System32\user32.dll 6.3.9600.16441
gdi32.dll C:\Windows\System32\gdi32.dll 6.3.9600.16421
advapi32.dll C:\Windows\System32\advapi32.dll 6.3.9600.16384
shell32.dll C:\Windows\System32\shell32.dll 6.3.9600.16456
ole32.dll C:\Windows\System32\ole32.dll 6.3.9600.16408
oleaut32.dll C:\Windows\System32\oleaut32.dll 6.3.9600.16384
dsTermServDt.dll C:\Users\Osman\AppData\Roaming\Juniper Networks\Juniper Terminal Services Client\dsTermServDt.dll 0.0.0.0
dsTermServProxy.dll C:\Users\Osman\AppData\Roaming\Juniper Networks\Juniper Terminal Services Client\dsTermServProxy.dll 0.0.0.0
msvcr80.dll C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_d08a11e2442dc25d\msvcr80.dll 8.0.50727.8428
IPHLPAPI.DLL C:\Windows\System32\IPHLPAPI.DLL 6.3.9600.16384
wininet.dll C:\Windows\System32\wininet.dll 11.0.9600.16438
urlmon.dll C:\Windows\System32\urlmon.dll 11.0.9600.16438
dsWinClient.dll C:\Users\Osman\AppData\Roaming\Juniper Networks\Juniper Terminal Services Client\dsWinClient.dll 7.4.0.27757
nsi.dll C:\Windows\System32\nsi.dll 6.3.9600.16384
rpcrt4.dll C:\Windows\System32\rpcrt4.dll 6.3.9600.16384
msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.9600.16384
sechost.dll C:\Windows\System32\sechost.dll 6.3.9600.16384
combase.dll C:\Windows\System32\combase.dll 6.3.9600.16408
shlwapi.dll C:\Windows\System32\shlwapi.dll 6.3.9600.16384
crypt32.dll C:\Windows\System32\crypt32.dll 6.3.9600.16431
winnsi.dll C:\Windows\System32\winnsi.dll 6.3.9600.16384
iertutil.dll C:\Windows\System32\iertutil.dll 11.0.9600.16438
comctl32.dll C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.16384_none_7c55c866aa0c3ff0\comctl32.dll 5.82.9600.16384
sspicli.dll C:\Windows\System32\sspicli.dll 6.3.9600.16408
msasn1.dll C:\Windows\System32\msasn1.dll 6.3.9600.16384
CRYPTBASE.dll C:\Windows\System32\CRYPTBASE.dll 6.3.9600.16384
bcryptPrimitives.dll C:\Windows\System32\bcryptPrimitives.dll 6.3.9600.16384
imm32.dll C:\Windows\System32\imm32.dll 6.3.9600.16384
msctf.dll C:\Windows\System32\msctf.dll 6.3.9600.16418
SHCore.dll C:\Windows\System32\SHCore.dll 6.3.9600.16384
kernel.appcore.dll C:\Windows\System32\kernel.appcore.dll 6.3.9600.16384
uxtheme.dll C:\Windows\System32\uxtheme.dll 6.3.9600.16384
dbghelp.dll C:\Windows\System32\dbghelp.dll 6.3.9600.16384
dsTermServResource_en.dll C:\Users\Osman\AppData\Roaming\Juniper Networks\Juniper Terminal Services Client\dsTermServResource_en.dll 0.0.0.0
secur32.dll C:\Windows\System32\secur32.dll 6.3.9600.16384
profapi.dll C:\Windows\System32\profapi.dll 6.3.9600.16384
ondemandconnroutehelper.dll C:\Windows\System32\ondemandconnroutehelper.dll 6.3.9600.16384
winhttp.dll C:\Windows\System32\winhttp.dll 6.3.9600.16384
mswsock.dll C:\Windows\System32\mswsock.dll 6.3.9600.16384
cryptsp.dll C:\Windows\System32\cryptsp.dll 6.3.9600.16384
rsaenh.dll C:\Windows\System32\rsaenh.dll 6.3.9600.16384
bcrypt.dll C:\Windows\System32\bcrypt.dll 6.3.9600.16384
userenv.dll C:\Windows\System32\userenv.dll 6.3.9600.16384
dwmapi.dll C:\Windows\System32\dwmapi.dll 6.3.9600.16408
clbcatq.dll C:\Windows\System32\clbcatq.dll 2001.12.10530.16384
mstscax.dll C:\Windows\System32\mstscax.dll 6.3.9600.16421
psapi.dll C:\Windows\System32\psapi.dll 6.3.9600.16384
d2d1.dll C:\Windows\System32\d2d1.dll 6.3.9600.16399
d3d11.dll C:\Windows\System32\d3d11.dll 6.3.9600.16419
msacm32.dll C:\Windows\System32\msacm32.dll 6.3.9600.16384
setupapi.dll C:\Windows\System32\setupapi.dll 6.3.9600.16384
DWrite.dll C:\Windows\System32\DWrite.dll 6.3.9600.16384
netapi32.dll C:\Windows\System32\netapi32.dll 6.3.9600.16384
ncrypt.dll C:\Windows\System32\ncrypt.dll 6.3.9600.16384
pdh.dll C:\Windows\System32\pdh.dll 6.3.9600.16384
dxgi.dll C:\Windows\System32\dxgi.dll 6.3.9600.16419
winmmbase.dll C:\Windows\System32\winmmbase.dll 6.3.9600.16384
cfgmgr32.dll C:\Windows\System32\cfgmgr32.dll 6.3.9600.16384
netutils.dll C:\Windows\System32\netutils.dll 6.3.9600.16384
srvcli.dll C:\Windows\System32\srvcli.dll 6.3.9600.16384
wkscli.dll C:\Windows\System32\wkscli.dll 6.3.9600.16384
ntasn1.dll C:\Windows\System32\ntasn1.dll 6.3.9600.16384
devobj.dll C:\Windows\System32\devobj.dll 6.3.9600.16384
comctl32.dll C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_a9f4965301334e09\comctl32.dll 6.10.9600.16384
credssp.dll C:\Windows\System32\credssp.dll 6.3.9600.16384
explorerframe.dll C:\Windows\System32\explorerframe.dll 6.3.9600.16384
duser.dll C:\Windows\System32\duser.dll 6.3.9600.16384
dui70.dll C:\Windows\System32\dui70.dll 6.3.9600.16407
schannel.dll C:\Windows\System32\schannel.dll 6.3.9600.16384
dnsapi.dll C:\Windows\System32\dnsapi.dll 6.3.9600.16423
rasadhlp.dll C:\Windows\System32\rasadhlp.dll 6.3.9600.16384
FWPUCLNT.DLL C:\Windows\System32\FWPUCLNT.DLL 6.3.9600.16384
ncryptsslp.dll C:\Windows\System32\ncryptsslp.dll 6.3.9600.16425
NapiNSP.dll C:\Windows\System32\NapiNSP.dll 6.3.9600.16384
pnrpnsp.dll C:\Windows\System32\pnrpnsp.dll 6.3.9600.16384
nlaapi.dll C:\Windows\System32\nlaapi.dll 6.3.9600.16384
winrnr.dll C:\Windows\System32\winrnr.dll 6.3.9600.16384
wshbth.dll C:\Windows\System32\wshbth.dll 6.3.9600.16384
mf.dll C:\Windows\System32\mf.dll 12.0.9600.16384
mfcore.dll C:\Windows\System32\mfcore.dll 12.0.9600.16408
ksuser.dll C:\Windows\System32\ksuser.dll 6.3.9600.16384
mfplat.dll C:\Windows\System32\mfplat.dll 12.0.9600.16442
RTWorkQ.dll C:\Windows\System32\RTWorkQ.dll 12.0.9600.16384
avrt.dll C:\Windows\System32\avrt.dll 6.3.9600.16384
MSAudDecMFT.dll C:\Windows\System32\MSAudDecMFT.dll 6.3.9600.16384
winmm.dll C:\Windows\System32\winmm.dll 6.3.9600.16384
MMDevAPI.dll C:\Windows\System32\MMDevAPI.dll 6.3.9600.16384
perfos.dll C:\Windows\System32\perfos.dll 6.3.9600.16384
msxml6.dll C:\Windows\System32\msxml6.dll 6.30.9600.16384
cryptui.dll C:\Windows\System32\cryptui.dll 6.3.9600.16384
wtsapi32.dll C:\Windows\System32\wtsapi32.dll 6.3.9600.16384
winsta.dll C:\Windows\System32\winsta.dll 6.3.9600.16384
propsys.dll C:\Windows\System32\propsys.dll 7.0.9600.16384

[ITdept_]

Hi,

Yes we're having the exact same problem. We upgraded to 7.4R6 this morning hoping this problem would have been solved. But unfortunately it doesn't seem like it has.

https://kb.pulsesecure.net/InfoCenter/index?page=content&id=KB28018 says that 74.R6 will fix some critical issues. According to the release notes (http://www.juniper.net/techpubs/software/ive/releasenotes/j-sa-sslvpn-7.4r6-releasenotes.pdf) 17 things have been fixed. Also 2 win-term-svcs issues:

53. win-term-svcs-enduser - Premier Java RDP applet fails to launch on Windows 8.1 (with and without pop-up blocking enabled (914012)
54. win-term-svcs-enduser - Terminal service (RDP and CTS) clients may fail to launch on Windows 8.1. (921246)

Does anyone know what the details are of these two issues?

JH

[ITdept_]

Just read a workaround in another forum post to change hostname to IP address in the TS profile. This solved the problem not only for Win7 with patch KB2830477 installed, but also works for Win8.1

-JH

[stine_]

Does uninstall/reinstall of the TS client fix connections that use hostnames?

[peter_c_]

We have been having the same issue, but not only on Win8.1 but also on some Win7.

We are running V7.3R4.1.

All systems affected are using IE11, but our internal tech support suspect that the issue is caused by a MS change to Remote Desktop that is bult into Win8.1 and available as an update on Win7 - KB2830477

http://support.microsoft.com/KB/2830477

We are working to confirm this.

The IP address workaround you mention works for us also.

[miked_]

I can confirm that IE11 breaks WSAM and generally doesnt work, even in compatability mode on Windows 7.  Running 7.1R7 here.

[achrist_]

idem for us ; version 7.4R6. Using ip adress in place of host name resolve the porblem for us to.

[paulvandersteen_]

Same over Here,

version 7.4r4

workaround Ip adress works.

Now we wait for Microsoft or Juniper?

[stine_]

If you change back to dns names, and uninstall/reinstall the juniper client software, does it continue to work?

[zanyterp_]

@paulvandersteen: Juniper is working on a solution to support the new client with host names; until then, IP needs to be used OR SAM/Pulse/Network Connect