We can login to the PulseSecure front end and can see the choice of hyperlinks to launch the terminal services sessions. However when we click on any one of these this error is returned:-
dsTermServ.exe has terminated unexpectedly. Debug information about this issue has been created in dsTermServ.dmp
We can connect successfully from Windows 7 clients but not Windows 10. Has anyone seen this error or have a fix?
🤔 It seems that the dsTermSrv.exe process is getting crashed during the launch process which is not very common.
Any luck on disabling the Antivirus shields/other security products?
Can you please open a support ticket with us to investigate further? If possible, please share a link to download the crash dump file.
Not sure if I can open a ticket since I'm just the end user. The crash dump file is here, would you be able to review it please?
The laptop is 64 bit, not sure if IE is but I'm also getting same error on Firefox 64 bit and Chrome.
Would you be able to look at the dump without a case open, as my support desk is very slow at opening these.