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forget support account (

New Contributor

forget support account (

Hi everyone,

Wishing you a good day, I am new in an orgrnization, they have Pulse Connect Secure applinces and it has an old version, they want from me to upgrate its version to the latest one, but they don't have information for support account. Now I have the access to the PCS appliances, i can see all the information but for upgrade the version, I think I need the support account, because I did not find any option for upgrade inside the appliance.

Inshort kindly let me know that how can I recover our support account, or how can I upgrade PCS appliances.



Re: forget support account (

Hi @Baqir,


Please reach out to our customer care team regarding this, they should be able to help you in recovering/creating a support portal account for you to login and download latest firmware version for upgrading the Pulse Connect Secure appliances.


Please click on this link to get redirected to our support portal where you will find the contact information.


Thank you,


PCS Expert
Pulse Connect Secure Certified Expert