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juniperclientsetup.exe hangs on logoff

New Contributor

juniperclientsetup.exe hangs on logoff



We run two SA4500 portals on version 7.2R8 and we have the following issue.


One of our customers (person A) logins in on the SA4500 in a Citrix session and opens a terminalsession on the SA4500 appliance. They have no issues in that session but the trouble starts when they log off on the SA4500: the juniperclientsetup.exe does not shut down and remains in their Windows taskmanager.


When Person B logs on the SA4500 (from a different Citrix session) and tries to connect to the Terminalserver, he automatically takes over the Terminal session started by Person A (eventough person A did log off from the appliance).


Anyone any idea what this is causing and better, how to fix it?


Best Regards,


Valued Contributor

Re: juniperclientsetup.exe hangs on logoff

If I remember correctly the setup client should always be running as a process in windows. What is the problem with this process remaining open?
New Contributor

Re: juniperclientsetup.exe hangs on logoff



When user1 on a Citrix server logs on to a terminal server and disconnects and later on user 2 logs on to the same terminal server with a different user, it opens the terminalsession of user1....



Respected Contributor

Re: juniperclientsetup.exe hangs on logoff

This is correct, working behavior.