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macintosh crashes with pulse secure

New Member

macintosh crashes with pulse secure

my macbook pro 2017 4 thunderbolt crashes repeatedly the kernel panic fingers pulsesecure every time. 

      Kernel Extensions in backtrace:

         net.pulsesecure.PulseSecureFirewall(9.0.2f5)[F5EB3488-092C-3EC1-9D32-7461A0A1A5C8]@0xffffff7f920f6000->0xffffff7f92107fff

 

any ideas? 

5 REPLIES 5
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Pulser

Re: macintosh crashes with pulse secure

Hello @ktlesko

 

You may want to check the below KB's. As there is not much information, I cannot specify what exactly the issue is. The URL's below seem similar to the issue: 

 

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB43839

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB43759

Re: macintosh crashes with pulse secure

We are seeing similar panics on multiple developers with different computers (all on Mojave).  I've tried 9.0 R1,2,3 and still happens.

 

Primarily happens when we move ot a new location in the building and the mac tries to re-acquire a network connection and pulse tunnel.

 

Is this a known issue?  Or, a compatibilty with some server-side software?

 

It is really getting to be a drag for our team.

 

Moderator
Moderator

Re: macintosh crashes with pulse secure

Hi @ktlesko,

 

Can you please try to install 5.3R7 Pulse Client and check the behavior. Kextfirewall plugin is not present in 5.3R7 version, hence Mac should not crash.

 

Thanks,

Ray.

Pulser

Re: macintosh crashes with pulse secure

Hi Andy123,

 

could you please open a case so that we can work on the issue.

 

Regards,

Jai

Moderator

Re: macintosh crashes with pulse secure

Unfortunately, no, it does not match something we have seen yet. As requested, please open a case with support so that we can work with you more efficiently.
Did 5.3Rx resolve the issue?