macintosh crashes with pulse secure

[ktlesko]

my macbook pro 2017 4 thunderbolt crashes repeatedly the kernel panic fingers pulsesecure every time. 

      Kernel Extensions in backtrace:

         net.pulsesecure.PulseSecureFirewall(9.0.2f5)[F5EB3488-092C-3EC1-9D32-7461A0A1A5C8]@0xffffff7f920f6000->0xffffff7f92107fff

any ideas? 

[mustangs550]

Hello @ktlesko, 

You may want to check the below KB's. As there is not much information, I cannot specify what exactly the issue is. The URL's below seem similar to the issue: 

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB43839

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB43759

[[email protected]d.edu]

We are seeing similar panics on multiple developers with different computers (all on Mojave).  I've tried 9.0 R1,2,3 and still happens.

Primarily happens when we move ot a new location in the building and the mac tries to re-acquire a network connection and pulse tunnel.

Is this a known issue?  Or, a compatibilty with some server-side software?

It is really getting to be a drag for our team.

[[email protected]]

Hi @ktlesko,

Can you please try to install 5.3R7 Pulse Client and check the behavior. Kextfirewall plugin is not present in 5.3R7 version, hence Mac should not crash.

Thanks,

Ray.

[JaiLaisram]

Hi Andy123,

could you please open a case so that we can work on the issue.

Regards,

Jai

[zanyterp]

Unfortunately, no, it does not match something we have seen yet. As requested, please open a case with support so that we can work with you more efficiently.
Did 5.3Rx resolve the issue?

[nasa_dan]

What about the latest version ?

9.1R4.2-b1955

Does it have the Kextfirewall plugin ?

[[email protected]]

@nasa_dan Yes, it does. Do you observe macOS crash when having Pulse Client installed? What is the version?

It should be resolved in 9.0R3.2 and above version of Pulse Clients - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44015/?kA1f1000000PGhS