not able to upgrade from 7.3r3 to 7.4r5

[beheer_]

Hello,

I'm upgrading our SA2500 from 7.3R3 to 7.4r5.0. After the install and a reboot the device is still standing on version 7.3R3

I install the package from file. After uploading I get the message 'done', after that I reboot but can't find the new version. What do I wrong?

grt,

Robin

[SVK_ · Accepted solution]

Is there any error noticed in the logs? If you need to troubleshoot this issue please open a support case.

TO resolve

1. try the upgrade from a different browser.

                         (or)

2. stage the package first and try upgrading.

Regards,

SVK

[ruc_]

>>After uploading I get the message 'done', after that I reboot but can't find the new version

I'm assuming the 'done' you are referring to is the 'done' message/acknowledgment for uploading the package/file (was it the small window with the green status bar that went from 0 to 100 %?)

In that case after you click on that 'done' message just wait for a couple of minutes, the system will start the upgrade process which will last for atleast 10-15 minutes or more if you config is big or you have huge log files. Don't reboot the device. The manual reboot might be canceling the upgrade. In some case a manual reboot during the upgrade process can corrupt the file system (i.e.. Reboot using the power switch/power cable) then requiring a factory reset. Once the upgrade starts either monitor the device through serial console or use network pings.

[zanyterp_]

In addition to the other comments, can you confirm you chose the option to do the upgrade directly rather than the option to load the package to the staging service to do the upgrade at a later time?

[beheer_]

Hello,

the first thing I did was try the upgrade with firefox. That solved the problem!!

After uploading the file installed.

thx for the help guys.

Robin

[zanyterp_]

What browser had you used previously? I haven't heard of any failures (yet) with only specific browsers

[mtessier_]

It seems unlikely that the issue was caused by a particular browser, but I suppose anything is possible. I'd be more suspicious of a plug-in installed in IE rather that the browser itself.

When I'm doing a mission critical upgrade I monitor the upgrade process through a terminal app and the console port of the IVE. It can save your bacon if something goes wrong.