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received onDisconnect with reason = 4

Highlighted
Visitor

received onDisconnect with reason = 4

Hello,

 

I have to use PulseSecure on ubuntu 18.04 for my work.

 

I struggled a bit to install it with the needed depedencies, but now I have a new issue. 

When I'm prompted to enter my creditentials for the vpn, it suceeds, but I'm automaticaly disconnected.

 

Here are the logs :

20200625172033.861342 pulsesvc[p8070.t8070] pulseui.info /usr/lib/i386-linux-gnu/libproxy.so.1 loaded 
 (pulseProxy.cpp:151)
20200625172033.861592 pulsesvc[p8070.t8070] pulseui.info  proxy is direct://

 (pulseProxy.cpp:185)
20200625172033.861650 pulsesvc[p8070.t8070] pulseui.info Protocol :direct Credential :  (pulseProxy.cpp:58)
20200625172033.861664 pulsesvc[p8070.t8070] pulseui.info Proxy used is NULL (pulseUi.cpp:625)
20200625172033.861674 pulsesvc[p8070.t8070] pulseui.info Proxy Host is NULL (pulseUi.cpp:626)
20200625172033.861683 pulsesvc[p8070.t8070] pulseui.info Proxy Port is 0 (pulseUi.cpp:627)
20200625172033.861692 pulsesvc[p8070.t8070] pulseui.info Proxy UserName is NULL (pulseUi.cpp:628)
20200625172033.861701 pulsesvc[p8070.t8070] pulseui.info Proxy Password is NULL (pulseUi.cpp:629)
20200625172033.861710 pulsesvc[p8070.t8070] pulseui.error  Proxy is not used/set (pulseUi.cpp:658)
20200625172033.861718 pulsesvc[p8070.t8070] pulseui.info Proxy object is delete (pulseProxy.cpp:26)
20200625172033.865225 pulsesvc[p8070.t8070] pulseui.info About to start VPN connection: SA, baseUrl: https://myworkVPN.com (pulseUi.cpp:392)
20200625172049.386477 pulsesvc[p8070.t8070] pulseui.info Succesfully Launched host checker process (pulseUi.cpp:786)
20200625172049.582962 pulsesvc[p8070.t8070] pulseui.info Succesfully read the return cookie from host checker process (pulseUi.cpp:790)
20200625172049.583015 pulsesvc[p8070.t8070] pulseui.info Succesfully read the compliance status from host checker process (pulseUi.cpp:798)
20200625172049.583491 pulsesvc[p8070.t8070] pulseui.info Post-Auth Host checking completed (pulseUi.cpp:876)
20200625172051.998111 pulsesvc[p8070.t8070] pulseui.info In launchTunnel() (pulseUi.cpp:913)
20200625172051.998239 pulsesvc[p8070.t8098] pulseui.info In startPulseService (pulseUi.cpp:1000)
20200625172052.8734 pulsesvc[p8070.t8098] pulseui.info pid of pulsesvc = 5741 (pulseUi.cpp:159)
20200625172054.448134 pulsesvc[p8070.t8098] pulseui.info received onDisconnect with reason = 4 (pulseUiLib.cpp:470)
20200625172054.448279 pulsesvc[p8070.t8098] pulseui.info waiting for Pulse service to stop! (pulseUi.cpp:178)
20200625172054.448310 pulsesvc[p8070.t8098] pulseui.info done... (pulseUi.cpp:180)
20200625172054.448328 pulsesvc[p8070.t8098] pulseui.info Exiting connection thread (pulseUi.cpp:1058)
20200625172122.149238 pulsesvc[p8070.t8070] pulseui.info In launchTunnel() (pulseUi.cpp:913)
20200625172122.149360 pulsesvc[p8070.t8138] pulseui.info In startPulseService (pulseUi.cpp:1000)
20200625172122.160443 pulsesvc[p8070.t8138] pulseui.info pid of pulsesvc = 5741 (pulseUi.cpp:159)
20200625172124.611618 pulsesvc[p8070.t8138] pulseui.info received onDisconnect with reason = 4 (pulseUiLib.cpp:470)
20200625172124.611721 pulsesvc[p8070.t8138] pulseui.info waiting for Pulse service to stop! (pulseUi.cpp:178)
20200625172124.611745 pulsesvc[p8070.t8138] pulseui.info done... (pulseUi.cpp:180)
20200625172124.611767 pulsesvc[p8070.t8138] pulseui.info Exiting connection thread (pulseUi.cpp:1058)

My connection is accepted but pulseui stop it. 

 

Any idea why ?

 

1 REPLY 1
Highlighted
Moderator

Re: received onDisconnect with reason = 4

We need to check the user access logs on the VPN servers to investigate further.

PCS Expert
Pulse Connect Secure Certified Expert