we have a ssl-vpn sa2000 with 6.0r12 and want to update to 6.5rx, whats the update path to follow, every update i try from this point is not supported.
>>>every update i try from this point is not supported.
Are you seeing an error message when trying to upgrade?
If yes is your device SA 1000 or SA 2000 (you can find out by the licensing ID - if it starts with 'SA10' then it must be SA 1000 hardware which cannot be upgraded beyond 6.0Rx)
Licensed to SA10HVU9J0GST5XE
so this can't be upgraded ?
i see somewhere that there is a upgarde path from 6.0r4 to 6.4r1, but the device cannot be downgraded
please confitm that the device can«t be upgrad, Licensed to SA10HVU9J0GST5XE due to license- hardware limitation.
if so do we have to change device or change license.
That is correct: that device, an SA1000 cannot be upgraded beyond 6.0 software release.
 If you need any feature of fix from 6.5, you'll have to buy a new device.
It is modified to think it is a 2000... but the blue box will tell you the truth...
The actual reason is that the IVE5.1 software for the SA1000 'converted' it into an SA2000. Please see
for a detailed explanation.