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9.0.4.64055 disconnects immediately after connecting after windows 10 upgrade

hashmat
New Contributor

9.0.4.64055 disconnects immediately after connecting after windows 10 upgrade

Hi,

 

After recent windows 10 upgrade pulse secure immediately disconnects (most of the time) after connecting.

Version: 9.0.4.64055

OS build: 19041.746

Any solutions ?

 

Thanks.

4 REPLIES 4
r@yElr3y
Moderator

Re: 9.0.4.64055 disconnects immediately after connecting after windows 10 upgrade

@hashmat

Are you being prompted to enter your credentials during the reconnection?

Can you please upgrade the client to latest 9.1R10 and check the behavior?

 

PCS Expert
Pulse Connect Secure Certified Expert
hashmat
New Contributor

Re: 9.0.4.64055 disconnects immediately after connecting after windows 10 upgrade

r@yElr3y 

Thanks for the quick reply.

No, it doesn't ask to enter credentials, there is no reconnection. Pulse secure simply disconnects few seconds after connecting.

 

I didn't upgrade now, because this was blocking my work, I downgraded windows 10 to previous version, so far it seems to be working.

Downgrade:

Ver: 1909
OS build: 18363.1256

r@yElr3y
Moderator

Re: 9.0.4.64055 disconnects immediately after connecting after windows 10 upgrade

@hashmat Thank you for sharing this info. if you have collected any logs like wireshark, PDC logs, etc., please open a support tciket with us for investigating the RCA.

PCS Expert
Pulse Connect Secure Certified Expert
hashmat
New Contributor

Re: 9.0.4.64055 disconnects immediately after connecting after windows 10 upgrade

r@yElr3y 

 

I tried vpn in another machine, what I observed is when I try to connect to the office vpn website to login, it automatically downloads pulsesecure in the process and install the same above version.

How to install newer version?

 

And so far it didnt disconnect in the new machine, it has latest windows:
ver: 1909

os build: 18363.1316