Blue Screen on Pulse Secure VPN Connection

[Captive Engineer]

Using the Pulse Secure VPN client (version 9.1.15), I notice a problem since I installed some industrial automation software that added a communication protocol, Simatic Industrial Ethernet (ISO), to my communication adapters. In the moment the connection is established, my PC bluescreens.

When I realized this was also happening on other VPN connections, I researched and found that if I unchecked the protocol on the adapter, the VPN could make its connection without trouble. However, I find no way to make this adjustment to the Pulse Secure adapter. How can I adjust this?

Kind regards,

Captive Engineer

[zanyterp]

on the Simatic adapter, can you remove the Juniper Networks driver?
are you seeing crash on VPN connection or the Simatic connection?

[Captive Engineer]

Thanks for your reply, zanyterp.

The crash occurs on the VPN connection itself. It seems to me that the connection becomes fully established before the blue-screen event, because I will sometimes see a message popup indicating that the VPN connected just a second prior to the blue-screen.

Unfortunately, unlike some other adapters on my system, the Juniper Networks adapter is disabled, apparently, until the VPN connection is made, and I am unable to access the adapter's property page to de-select the Simatic transport protocol while the adapter is in this state.

I am hoping that there is an alternative way to address this problem.

[zanyterp]

hi @Captive Engineer,
thank you for the update and confirming when it is happening. unfortunately, yes, there is no way to work on the adapter until it is connected
i would recommend opening a case with your helpdesk team so they can open a case with us to investigate. you may also want to ask them if they can get you a copy of the latest version (22.x) to see if any of the other changes allow this to work. (i do not know if it will; but it may be possible)