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Connection URL list deleted when login on web page

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New Contributor

Connection URL list deleted when login on web page

I have 9.1R7 (build 6567) in my PSA-3000 and I have the Pulse client 9.1.7.2525 When I login via the web page for some users the List of Connection URLs are deleted. Therefore the users cannot connect. I have to close the Pulse client and open it again. The list of Connection URLs reappears again.

3 REPLIES 3
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Moderator

Re: Connection URL list deleted when login on web page

@eishin Do you see any message stating that the "Pulse Secure Service is not running" or just the pulse client says the connection list is empty?

PCS Expert
Pulse Connect Secure Certified Expert
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New Contributor

Re: Connection URL list deleted when login on web page

I have no message. The pulse client connection list is empty. I have to quit or close the client and all the list commes back. 

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Moderator

Re: Connection URL list deleted when login on web page

@eishin We would need to review the Pulse Client logs for this, can you please open a support case with us?

PCS Expert
Pulse Connect Secure Certified Expert