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Disconnect after 30 seconds

SOLVED
Occasional Contributor

Disconnect after 30 seconds

I have installing the new version of Pulse Secure 9.1r2.0 on my infrastructure and y a test the connection with windows 7 and 10 clients. Symantec Endpoint Protection is installing on the computer.

 

The connection is ok, but connection restart after 30s. I haven't this problem with Pulse Secure 8.3R7.1

 

 

Do you have a soluce to resolve this problem?

 

Thanks

 

 

8 REPLIES 8
Moderator
Moderator

Re: Disconnect after 30 seconds

Hi @Mistouf,

 

Please replicate the issue and provide the Pulse Client logs for review.


Pulse Client Logs:

 

1. Open Pulse Client.
2. File >> Logs >> Annotate >> "test"
3. File >> Logs >> Log level >> Detailed.
4. Replicate the issue i.e wait until the disconnection occurs. 
5. File >> Logs >> Save as.

 

Thank you,

Ray.

Pulse Connect Secure Certified Expert
Occasional Contributor

Re: Disconnect after 30 seconds

How can I send you the logs?

Occasional Contributor

Re: Disconnect after 30 seconds


@Mistouf wrote:

How can I send you the logs?


 
And what file do you want?
New Contributor

Re: Disconnect after 30 seconds

Hello @Mistouf 

Do you use Location Awarness for your VPN Connections?
We've faced this issue and still have an ongoing case with support for the last 9 / 10 months.

Seems like there is almost an software fix for it. Untill that time, follow these steps as described in the KB, worked for our 30K clients :-)

 

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44092 

Occasional Contributor

Re: Disconnect after 30 seconds

I didn't use location awerness on pulse secure.

 

I try your soluce.

Moderator
Moderator

Re: Disconnect after 30 seconds

It's debuglog.log and debuglog.log.old file present under ProgramData/Pulse Secure/Logging.

Preferably, the entire archive (LogsandDiagnotics.zip) would be better, you will get that by saving the logs from Pulse Client.

You can upload the file to any filehost and share the download link.
Pulse Connect Secure Certified Expert
New Contributor

Re: Disconnect after 30 seconds

hi @Mistouf ,

There is also a possibilty that you are facing an issue with restart of NLA & NLS Services. 
In the 9.0R2.1 client they fixed by replacing that mechanism for FlushDNS activities. 
the other KB article was a follow-up for us based on the 9.0R2.1 client. 

Occasional Contributor

Re: Disconnect after 30 seconds

I found the problem. It's a location awerness problem but in SEP ...

 

Thanks for your help.