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Disconnection trouble shooting

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Occasional Contributor

Disconnection trouble shooting

Hi Guys,


Just looking for suggestions on how best to trouble shoot clients that say they repeatedly disconnect. I can see the client actions in the Pulse Connect Secure logs but there is no reason given for the drop.

 

I have downloaded the logs from the client machine but it’s the interpretation of these logs and what log i should be looking at would be helpful to know.

 

Thanks for looking.

 

1 REPLY 1
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Moderator

Re: Disconnection trouble shooting

Fold the logs with received IVE fatal error string and see if you get any match?

PCS Expert
Pulse Connect Secure Certified Expert