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Error:1135 "Remote access already provided by another connection".

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Occasional Contributor

Error:1135 "Remote access already provided by another connection".

Anyone had any experience of this error? Sometimes the user can connect OK, other times we see this message but cant figure out why as there are no other devices with connections.  Usually requires a reboot or two to resolve.  Client version is 9.1.1 (607) Thanks.

11 REPLIES 11
Moderator
Moderator

Re: Error:1135 "Remote access already provided by another connection".

Error: 1135 will occur only if the user is trying to establish a VPN connection from the same machine which is already connected to VPN with a help of another connection i.e. Connection-A is in connected state, trying to connect to connection-B; after successful authentication, error 1135 will occur.

Are we sure that the user is not trying to do the same and still getting the same error?
Pulse Connect Secure Certified Expert
Moderator

Re: Error:1135 "Remote access already provided by another connection".

if you rollback to a previous version of Pulse, do you see the same behavior?
as @Ray mentioned, we have only seen this when there is a connection up and running and then a new one is attempted
Occasional Contributor

Re: Error:1135 "Remote access already provided by another connection".

Hi Ray,  It looks like the machine connection is not being terminated correctly when the user logs in but we haven't figured out why yet.

 

Occasional Contributor

Re: Error:1135 "Remote access already provided by another connection".

Hi Zanyterp, Yes we've tried rolling back to 9.0.4 and the problem still exists

Moderator
Moderator

Re: Error:1135 "Remote access already provided by another connection".

Are you using Machine or User connection mode or just Machine?

How many connections are present on the Pulse Client?

 

Please send a screenshot of the Pulse Client connections during the time of error.

 

Using Machine (only) connection mode will allow the tunnel initiated at machine context to stay up, even though the user has signed in, however in this case it doesn't explain the cause/reason of showing the error message, if there is no secondary connection attempt is being made by the Pulse Client.

 

Can you please provide the connstore.dat file from C:\ProgramData\Pulse Secure\Connection Store directory, for review.

 

 

 

Pulse Connect Secure Certified Expert
Moderator

Re: Error:1135 "Remote access already provided by another connection".

thank you for the confirmation on version and rollback testing
what is your connection setting configured for (machine then user; user at cred prov; user only; etc)?
are you using lockdown or always on VPN? if yes, can you disable those and see if a positive impact is seen?
Occasional Contributor

Re: Error:1135 "Remote access already provided by another connection".

Hi Ray, 

Machine or user, Just one connection.

Here's the connstore.dat. 

 

 

;
; C:\ProgramData\Pulse Secure\ConnectionStore\connstore.dat
; Tue Jun 18 09:21:20 2019
;

ive "8d586b4e-4878-47f0-946a-28370cfecc60" {
  client-certificate-location-system: "false"
  client-certificate-selection-rule: "AUTO"
  connection-identity: "machine-then-user-at-credprov"
  connection-lock-down: "true"
  connection-policy: "resolve(physical, portal1.xxx.uk, xx.xx.xx.xx) OR resolve(physical, portal2.xxx.uk, xx.xx.xx.xx)"
  connection-policy-override: "false"
  connection-source: "preconfig"
  enable-stealth-mode: "false"
  friendly-name: "VPN-Restricted-Connection"
  guid: "8d586b4e-4878-47f0-946a-28370cfecc60"
  machine-preferred-realm: "VPN-Realm"
  machine-preferred-roleset: "Machine-Role"
  preferred-realm: "VPN-User-Realm"
  preferred-roleset: "SHWD VPN Restricted"
  reconnect-at-session-timeout: "true"
  server-id: "0320M8AE10V8M1O3S"
  show-stealth-connection: "false"
  sso-cached-credential: "true"
  sso-max-delay: "120"
  sso-user-based-virtual-lan: "false"
  this-server: "false"
  uri: "https://portal1.xxx.uk/vpn"
  uri-list: "https://portal1.xxx.uk/vpn https://portal2.xxx.uk/vpn"
  uri-list-randomize: "false"
  uri-list-use-last-connected: "false"
  use-for-connect: "true"
  use-for-secure-meetings: "false"
  version: "22"
}

machine "local" {
  guid: "F29989CA9C8E4BB2B8811AEDE8573B86"
  pulse-language: "en-GB"
  suppressed-wireless-adapters: ""
}

machine "settings" {
  allow-save: "true"
  block-traffic-on-vpn-disconnect: "true"
  captive-portal-detection: "true"
  clear-smart-card-pin-cache: "false"
  connection-set-download-host: "pulse1.xxx.lan"
  connection-set-download-time: "2019-06-18 06:49:24 UTC"
  connection-set-last-modified: "2019-06-17 09:04:05 UTC"
  connection-set-name: "VPN-Restricted"
  connection-set-owner: "pulse1.xxx.lan"
  connection-source: "preconfig"
  dynamic-connection: "true"
  dynamic-trust: "true"
  eap-fragment-size: "1400"
  embedded-browser-saml: "false"
  enable-browser: "true"
  FIPSClient: "false"
  guid: "01efe0cc-c42a-4a80-b333-8e93b2885c3d"
  lock-down: "true"
  lockdown-exceptions-configured: "false"
  server-id: "0320M8AE10V8M1O3S"
  splashscreen-display: "true"
  user-connection: "false"
  version: "35"
  wireless-suppression: "true"
}

schema "version" {
  version: "1"
}

userdata "8d586b4e-4878-47f0-946a-28370cfecc60" {
}

userdata "fa8cd6bc-10fc-45ab-8284-304a6c79420a" {
}

Many thanks

 

 

Moderator

Re: Error:1135 "Remote access already provided by another connection".

thank you for posting the sanitized file. are you able to create a test connection set that disables lockdown to see if that makes a positive impact?
Highlighted
Occasional Contributor

Re: Error:1135 "Remote access already provided by another connection".

Thank you @zanyterp and @Ray  for your help and suggestions to resolve this issue.  We have disabled lockdown and enabled stealth mode and we no longer see the error message.