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Error connecting to Pulse secure client

subhashs
New Contributor

Error connecting to Pulse secure client

Team, i'm currently seeing issues connecting to Pulse Secure client. There was no change to the software itself or the configurations on my laptop. However, i see certificate errors in the logs.

 

System: Windows 10

Browser: Edge

Error logs:

00181,09 2022/08/24 17:28:54.279 3 subs PulseApplicationLauncher.exe PSAL p9596 t1224 winapplauncher.cpp:576 - 'Psal::WinAppLauncher' Got response from server. WinAppLauncher:Smiley SurprisednVerifyCert
00198,09 2022/08/24 17:28:56.507 1 subs PulseApplicationLauncher.exe PSAL p9596 t1224 winapplauncher.cpp:621 - 'Psal::WinAppLauncher' Cert-hash from browser is not                 matching with actual hash
00151,09 2022/08/24 17:28:56.508 1 subs PulseApplicationLauncher.exe PSAL p9596 t1224 DSSSLSock.cpp:2497 - 'dsssl' Error 0x186a5 verifying server certificate

00162,09 2022/08/24 17:28:56.508 1 subs PulseApplicationLauncher.exe PSAL p9596 t1224 dsinet.cpp:458 - 'DSInet' failed to connect to (ssl.<client name>.com) error 100005
00174,09 2022/08/24 17:28:56.509 1 subs PulseApplicationLauncher.exe PSAL p9596 t1224 dsclient.cpp:720 - 'dsclient' unable to open URL: (https://ssl.<client name>.com) with error -7
00173,09 2022/08/24 17:28:56.509 1 subs PulseApplicationLauncher.exe PSAL p9596 t1224 winapplauncher.cpp:559 - 'Psal::WinAppLauncher' Unable to make a secure connection with server
00136,09 2022/08/24 17:28:56.509 3 subs PulseApplicationLauncher.exe PSAL p9596 t1224 psal.cpp:332 - 'Psal' Unable to verify server certificate

Any thoughts on how to fix this issue?

1 REPLY 1
zanyterp
Moderator

Re: Error connecting to Pulse secure client

please see https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44781 and attempt the corrections provided