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Help: Mac client cannot add connection

liqiang@hba.com
Occasional Contributor

Help: Mac client cannot add connection

Help: Mac client cannot add connection. Prompt: Failed to connect to Ivanti Secure Access Client unified network service.

MacOS version: Ventura13.0.1

Mac client version: 22.2.1 (1295)

There is no problem with the account. can connect normally under Windows.

 

4 REPLIES 4
zanyterp
Moderator

Re: Help: Mac client cannot add connection

are you on an m1 or intel?
are others seeing this?
are both the pulse tray & ui running?
liqiang@hba.com
Occasional Contributor

Re: Help: Mac client cannot add connection

Intel CPU,

Currently, both Mac have this problem.

The software can run normally and is displayed in the tray.

zanyterp
Moderator

Re: Help: Mac client cannot add connection

thank you for getting back to me
are you using the new UI (gray/black)? if yes, please switch back to classic and test.
if that does not work, please open a case with our support team
liqiang@hba.com
Occasional Contributor

Re: Help: Mac client cannot add connection

Hi

The current UI is using the classic mode. I tried to switch to: administrator settings, New-UX (E), but still cannot create a connection.
But New-UX prompts: Ivanti Secure Accsee Client service is not running, or: This name is already in use. Please specify a unique name for this connection.