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Host checker never ends

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New Contributor

Host checker never ends

When I try to connect to our VPN boxes, host checker remains forever and I never get connected.

After trying the basics such as cleaning settings on pulse client  and even uninstalling and installing everything back, issue remains.

reinstalled PC and issue remains on a fresh machine.

checked debuglog.log and found some stuff that appears to be related but unsure. I'm on version 9.1.3 (1313) and log is apparently on some kind of loop around disabling wireless adapter that appears and repeats very similar multiple times. 

Any idea what could be causing this?

00143,09 2020/03/01 20:27:14.740 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 dot3api.cpp:184 - 'Dot3Library' Unloading dot3api.dll...
00143,09 2020/03/01 20:27:14.740 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 dot3api.cpp:184 - 'Dot3Library' Unloading dot3api.dll...
00192,09 2020/03/01 20:27:14.740 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:1499 - '8021xSuppression' NotifyThread: onNewAdapter TestWirelessSuppression()
00216,09 2020/03/01 20:27:14.740 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:2074 - '8021xSuppression' TestWirelessSuppression: m_bWirelessSuppression (Supression Setting Value): 1
00220,09 2020/03/01 20:27:14.741 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:1586 - '8021xAccessMethod' isValidNetwork : 7db2bf3d-fc88-4ed3-b07f-a4e48c696d4f Wired Adapter Disconnected
00265,09 2020/03/01 20:27:14.741 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:2109 - '8021xSuppression' TestWirelessSuppression: Wired Disonnected. Restore Wireless Adapter. Call setWirelessSuppression(NOT_SUPPRESSING) and return.
00241,09 2020/03/01 20:27:14.741 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:1920 - '8021xSuppression' setWirelessSuppression eSuppress: NOT_SUPPRESSING (Enable), suppressState: 2, Wireless AdapterExist: 1
00246,09 2020/03/01 20:27:14.742 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 dot3api.cpp:68 - 'Dot3Library' docmd(netsh lan export profile folder="C:\Program Files (x86)\Common Files\Pulse Secure\8021xAccessMethod" interface="Ethernet")
00143,09 2020/03/01 20:27:14.943 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 dot3api.cpp:184 - 'Dot3Library' Unloading dot3api.dll...
00193,09 2020/03/01 20:27:39.007 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:356 - '8021xAccessMethod' InitWirelessAdapters: WlanEnumInterfaces found 1 items
00225,09 2020/03/01 20:27:39.039 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:417 - '8021xAccessMethod' Wireless e4b0933e-1ba2-4786-95ec-c05467d5e373 desc Intel(R) Dual Band Wireless-AC 8265
00227,09 2020/03/01 20:27:39.056 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:417 - '8021xAccessMethod' Wired 7db2bf3d-fc88-4ed3-b07f-a4e48c696d4f desc Intel(R) Ethernet Connection (4) I219-LM
00143,09 2020/03/01 20:27:39.056 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 dot3api.cpp:184 - 'Dot3Library' Unloading dot3api.dll...
00143,09 2020/03/01 20:27:39.057 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 dot3api.cpp:184 - 'Dot3Library' Unloading dot3api.dll...
00192,09 2020/03/01 20:27:39.057 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:1499 - '8021xSuppression' NotifyThread: onNewAdapter TestWirelessSuppression()
00216,09 2020/03/01 20:27:39.057 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:2074 - '8021xSuppression' TestWirelessSuppression: m_bWirelessSuppression (Supression Setting Value): 1
00220,09 2020/03/01 20:27:39.072 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:1586 - '8021xAccessMethod' isValidNetwork : 7db2bf3d-fc88-4ed3-b07f-a4e48c696d4f Wired Adapter Disconnected
00265,09 2020/03/01 20:27:39.072 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:2109 - '8021xSuppression' TestWirelessSuppression: Wired Disonnected. Restore Wireless Adapter. Call setWirelessSuppression(NOT_SUPPRESSING) and return.
00241,09 2020/03/01 20:27:39.073 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:1920 - '8021xSuppression' setWirelessSuppression eSuppress: NOT_SUPPRESSING (Enable), suppressState: 2, Wireless AdapterExist: 1
00246,09 2020/03/01 20:27:39.078 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 dot3api.cpp:68 - 'Dot3Library' docmd(netsh lan export profile folder="C:\Program Files (x86)\Common Files\Pulse Secure\8021xAccessMethod" interface="Ethernet")
00143,09 2020/03/01 20:27:39.409 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 dot3api.cpp:184 - 'Dot3Library' Unloading dot3api.dll...
00207,09 2020/03/01 20:27:40.415 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:1524 - '8021xSuppression' NotifyThread: WAIT_OBJECT_0, onNewAdapter TestWirelessSuppression()
00216,09 2020/03/01 20:27:40.415 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:2074 - '8021xSuppression' TestWirelessSuppression: m_bWirelessSuppression (Supression Setting Value): 1
00220,09 2020/03/01 20:27:40.415 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:1586 - '8021xAccessMethod' isValidNetwork : 7db2bf3d-fc88-4ed3-b07f-a4e48c696d4f Wired Adapter Disconnected
00265,09 2020/03/01 20:27:40.416 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:2109 - '8021xSuppression' TestWirelessSuppression: Wired Disonnected. Restore Wireless Adapter. Call setWirelessSuppression(NOT_SUPPRESSING) and return.
00241,09 2020/03/01 20:27:40.416 3 SYSTEM PulseSecureService.exe 8021xAccessMethod p8212 t5F4 8021xAccessMethod_win.cpp:1920 - '8021xSuppression' setWirelessSuppression eSuppress: NOT_SUPPRESSING (Enable), suppressState: 2, Wireless AdapterExist: 1

1 REPLY 1
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New Contributor

Re: Host checker never ends

more to say on my own post, found on the cav.log file that apparently something is hung on a loop but not sure why. Last two lines repeat until I close the attempt to connect.

ERROR 2020/03/01 19:32:58 main.go:97 main.main unable to retrive cached config. err: Not available
ERROR 2020/03/01 19:32:58 pl_windows.go:112 main.(*Platform).backupSystemProxy unable to get ProxyServer. server: err: The system cannot find the file specified.
ERROR 2020/03/01 19:32:59 server.go:374 main.(*PulseServer).controlProxy failed to fetch cav status. err: Wrong status code
INFO 2020/03/01 19:37:59 server.go:397 main.(*PulseServer).pushVisits visits that needs to be sent to server: 0
ERROR 2020/03/01 19:38:00 server.go:374 main.(*PulseServer).controlProxy failed to fetch cav status. err: Wrong status code
INFO 2020/03/01 19:42:59 server.go:397 main.(*PulseServer).pushVisits visits that needs to be sent to server: 0
ERROR 2020/03/01 19:43:00 server.go:374 main.(*PulseServer).controlProxy failed to fetch cav status. err: Wrong status code
INFO 2020/03/01 19:47:59 server.go:397 main.(*PulseServer).pushVisits visits that needs to be sent to server: 0
ERROR 2020/03/01 19:48:00 server.go:374 main.(*PulseServer).controlProxy failed to fetch cav status. err: Wrong status code
INFO 2020/03/01 19:52:59 server.go:397 main.(*PulseServer).pushVisits visits that needs to be sent to server: 0
ERROR 2020/03/01 19:53:00 server.go:374 main.(*PulseServer).controlProxy failed to fetch cav status. err: Wrong status code
INFO 2020/03/01 19:57:59 server.go:397 main.(*PulseServer).pushVisits visits that needs to be sent to server: 0