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Important information - Posting links to download log files

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Community Manager

Important information - Posting links to download log files

We recommend that you do not post external hyperlinks for logfiles to the Pulse Community, because external hyperlinks and images are often trapped by our content filter. If you have a particular problem, then it is ok to post a short extract to help identify the problem, and then a moderator may request for more detailed information to be sent as a private message.

 

Alternatively, if you have an urgent problem, your IT team can raise a support case directly with the Pulse Secure team.

 

1 REPLY 1
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Community Manager

Re: Important information - Posting links to download log files

>>> Thanks for the information. what if we need solution in single support case?

 

It is ok to post a description of your problem, and a couple of lines of the log file if you know they are relevant. However, it not recommended to post a detailed log file, or to post a link to a log file hosted at another location. Our support team will not ask you to post a detailed log file via the community.

 

If you have an urgent problem, then your IT team can log a call directly with the Pulse Support team, and they will ask for specific log file information if it is needed.