Important information - Posting links to download log files

[pwallace]

We recommend that you do not post external hyperlinks for logfiles to the Pulse Community, because external hyperlinks and images are often trapped by our content filter. If you have a particular problem, then it is ok to post a short extract to help identify the problem, and then a moderator may request for more detailed information to be sent as a private message.

Alternatively, if you have an urgent problem, your IT team can raise a support case directly with the Pulse Secure team.

[pwallace]

>>> Thanks for the information. what if we need solution in single support case?

It is ok to post a description of your problem, and a couple of lines of the log file if you know they are relevant. However, it not recommended to post a detailed log file, or to post a link to a log file hosted at another location. Our support team will not ask you to post a detailed log file via the community.

If you have an urgent problem, then your IT team can log a call directly with the Pulse Support team, and they will ask for specific log file information if it is needed.