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Installation failed despite setup success message

Occasional Visitor

Installation failed despite setup success message

I tried installing Pulse Secure with PulseSecureAppLauncher, which immediately jumps to the "Pulse Secure Application Launcer has been installed successfully" message. However, nothing other than the Component Manager folder is installed.

 

Attempts to run the launcher results in a "The server configuration requires the application to be pre-installed on your machine" prompt.

 

Here's the debug log:

00126,09 2019/10/13 18:51:09.186 3 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:884 - '' BldID=18362
00204,09 2019/10/13 18:51:09.186 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:940 - '***' **************************************************************************************
00142,09 2019/10/13 18:51:09.186 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:941 - '***' JnprComponentMgr.exe
00119,09 2019/10/13 18:51:09.186 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:942 - '***'
00176,09 2019/10/13 18:51:09.186 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:943 - '***' Sun Oct/13/2019 18:51:09 Malay Peninsula Standard Time
00152,09 2019/10/13 18:51:09.186 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:944 - '***' Build Version: 9, 0, 4, 1821
00152,09 2019/10/13 18:51:09.186 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:945 - '***' Product Version: 9, 0, 4, 1821
00160,09 2019/10/13 18:51:09.186 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:946 - '***' Operating System: Windows 10.0 (64bit)
00136,09 2019/10/13 18:51:09.187 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:947 - '***' Service Pack:
00161,09 2019/10/13 18:51:09.187 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:948 - '***' Internet Explorer Version: 9.11.18362.0
00138,09 2019/10/13 18:51:09.187 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:949 - '***' User Name: cloud
00144,09 2019/10/13 18:51:09.187 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:965 - '***' mfc42.dll: 6.06.8063.0
00168,09 2019/10/13 18:51:09.187 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:971 - '***' msvcrt.dll: 7.0.18362.1 (WinBuild.160101.0800)
00171,09 2019/10/13 18:51:09.188 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:977 - '***' wininet.dll: 11.00.18362.1 (WinBuild.160101.0800)
00169,09 2019/10/13 18:51:09.188 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:983 - '***' ws2_32.dll: 10.0.18362.1 (WinBuild.160101.0800)
00204,09 2019/10/13 18:51:09.188 0 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 dsWinLogserviceApiLib.cpp:986 - '***' **************************************************************************************
00149,09 2019/10/13 18:51:09.189 3 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 JuniperCompMgr.cpp:182 - 'JuniperCompMgr::handleRequest()' lpCmdLine=
00157,09 2019/10/13 18:51:09.189 3 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 JuniperCompMgr.cpp:233 - 'JuniperCompMgr:Smiley TonguereInstallCheck()' Cmdline is empty
00246,09 2019/10/13 18:51:09.189 3 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 JuniperCompMgr.cpp:242 - 'JuniperCompMgr:Smiley TonguereInstallCheck()' ERROR: ini file not found: C:\Program Files (x86)\Common Files\Pulse Secure\Component Manager\RUNONCE.ini
00173,09 2019/10/13 18:51:09.189 1 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 JuniperCompMgr.cpp:205 - 'JuniperCompMgr::handleRequest()' Ended, preInstallCheck error: -100
00181,09 2019/10/13 18:51:09.189 1 cloud PulseCompMgr.exe JnprComponentMgr p12316 t4F4 JuniperCompMgr.cpp:1013 - 'JuniperCompMgr::NotifyEvent()' OpenEvent() JCompMgr_event_failure failed 2
00127,09 2019/10/13 18:51:24.611 3 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:884 - '' BldID=18362
00205,09 2019/10/13 18:51:24.612 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:940 - '***' **************************************************************************************
00143,09 2019/10/13 18:51:24.612 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:941 - '***' JnprComponentMgr.exe
00120,09 2019/10/13 18:51:24.612 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:942 - '***'
00177,09 2019/10/13 18:51:24.612 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:943 - '***' Sun Oct/13/2019 18:51:24 Malay Peninsula Standard Time
00153,09 2019/10/13 18:51:24.612 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:944 - '***' Build Version: 9, 0, 4, 1821
00153,09 2019/10/13 18:51:24.612 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:945 - '***' Product Version: 9, 0, 4, 1821
00161,09 2019/10/13 18:51:24.612 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:946 - '***' Operating System: Windows 10.0 (64bit)
00137,09 2019/10/13 18:51:24.612 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:947 - '***' Service Pack:
00162,09 2019/10/13 18:51:24.612 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:948 - '***' Internet Explorer Version: 9.11.18362.0
00139,09 2019/10/13 18:51:24.612 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:949 - '***' User Name: cloud
00145,09 2019/10/13 18:51:24.613 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:965 - '***' mfc42.dll: 6.06.8063.0
00169,09 2019/10/13 18:51:24.613 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:971 - '***' msvcrt.dll: 7.0.18362.1 (WinBuild.160101.0800)
00172,09 2019/10/13 18:51:24.613 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:977 - '***' wininet.dll: 11.00.18362.1 (WinBuild.160101.0800)
00170,09 2019/10/13 18:51:24.614 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:983 - '***' ws2_32.dll: 10.0.18362.1 (WinBuild.160101.0800)
00205,09 2019/10/13 18:51:24.614 0 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 dsWinLogserviceApiLib.cpp:986 - '***' **************************************************************************************
00150,09 2019/10/13 18:51:24.614 3 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 JuniperCompMgr.cpp:182 - 'JuniperCompMgr::handleRequest()' lpCmdLine=
00158,09 2019/10/13 18:51:24.614 3 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 JuniperCompMgr.cpp:233 - 'JuniperCompMgr:Smiley TonguereInstallCheck()' Cmdline is empty
00247,09 2019/10/13 18:51:24.614 3 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 JuniperCompMgr.cpp:242 - 'JuniperCompMgr:Smiley TonguereInstallCheck()' ERROR: ini file not found: C:\Program Files (x86)\Common Files\Pulse Secure\Component Manager\RUNONCE.ini
00174,09 2019/10/13 18:51:24.614 1 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 JuniperCompMgr.cpp:205 - 'JuniperCompMgr::handleRequest()' Ended, preInstallCheck error: -100
00182,09 2019/10/13 18:51:24.614 1 cloud PulseCompMgr.exe JnprComponentMgr p12740 t3AB8 JuniperCompMgr.cpp:1013 - 'JuniperCompMgr::NotifyEvent()' OpenEvent() JCompMgr_event_failure failed 2
00127,09 2019/10/13 19:11:39.498 3 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:884 - '' BldID=18362
00205,09 2019/10/13 19:11:39.500 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:940 - '***' **************************************************************************************
00143,09 2019/10/13 19:11:39.500 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:941 - '***' JnprComponentMgr.exe
00120,09 2019/10/13 19:11:39.500 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:942 - '***'
00177,09 2019/10/13 19:11:39.500 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:943 - '***' Sun Oct/13/2019 19:11:39 Malay Peninsula Standard Time
00153,09 2019/10/13 19:11:39.500 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:944 - '***' Build Version: 9, 0, 4, 1821
00153,09 2019/10/13 19:11:39.500 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:945 - '***' Product Version: 9, 0, 4, 1821
00161,09 2019/10/13 19:11:39.500 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:946 - '***' Operating System: Windows 10.0 (64bit)
00137,09 2019/10/13 19:11:39.500 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:947 - '***' Service Pack:
00162,09 2019/10/13 19:11:39.500 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:948 - '***' Internet Explorer Version: 9.11.18362.0
00139,09 2019/10/13 19:11:39.500 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:949 - '***' User Name: cloud
00145,09 2019/10/13 19:11:39.501 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:965 - '***' mfc42.dll: 6.06.8063.0
00169,09 2019/10/13 19:11:39.501 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:971 - '***' msvcrt.dll: 7.0.18362.1 (WinBuild.160101.0800)
00172,09 2019/10/13 19:11:39.501 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:977 - '***' wininet.dll: 11.00.18362.1 (WinBuild.160101.0800)
00170,09 2019/10/13 19:11:39.502 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:983 - '***' ws2_32.dll: 10.0.18362.1 (WinBuild.160101.0800)
00205,09 2019/10/13 19:11:39.502 0 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 dsWinLogserviceApiLib.cpp:986 - '***' **************************************************************************************
00150,09 2019/10/13 19:11:39.502 3 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 JuniperCompMgr.cpp:182 - 'JuniperCompMgr::handleRequest()' lpCmdLine=
00158,09 2019/10/13 19:11:39.502 3 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 JuniperCompMgr.cpp:233 - 'JuniperCompMgr:Smiley TonguereInstallCheck()' Cmdline is empty
00247,09 2019/10/13 19:11:39.502 3 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 JuniperCompMgr.cpp:242 - 'JuniperCompMgr:Smiley TonguereInstallCheck()' ERROR: ini file not found: C:\Program Files (x86)\Common Files\Pulse Secure\Component Manager\RUNONCE.ini
00174,09 2019/10/13 19:11:39.502 1 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 JuniperCompMgr.cpp:205 - 'JuniperCompMgr::handleRequest()' Ended, preInstallCheck error: -100
00182,09 2019/10/13 19:11:39.502 1 cloud PulseCompMgr.exe JnprComponentMgr p11452 t1D84 JuniperCompMgr.cpp:1013 - 'JuniperCompMgr::NotifyEvent()' OpenEvent() JCompMgr_event_failure failed 2

1 REPLY 1
Occasional Contributor

Re: Installation failed despite setup success message

Hi,

The prompt "The server configuration requires the application to be pre-installed on your machine" appears when you click start on "pulse secure" button via browser?

 

Do you have the Pulse Secure Desktop Client installed on you pc?

 

This message tipically appears when the administrator doesn't flag the option "Enable web installation and automatic upgrade of Pulse Secure clients" and the pc doesn't have preinstalled the Pulse Secure Desktop Client.

 

Pulse Secure Application Launcher is used only to lunch Pulse Secure Desktop Client but it is not the client that allows you to connect.