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Installation on MacOS Catalina 10.5.7 frozen

New Contributor

Installation on MacOS Catalina 10.5.7 frozen

I tried to install the client version 9.1.7.2522 on MacOS Catalina 10.15.7 but the installation process got fronzen at about 80% completion. Any idea to overcome this problem?

 

Nisai

3 REPLIES 3
Moderator

Re: Installation on MacOS Catalina 10.5.7 frozen

@wanakule 

Do you see any blocked extension from "Pulse Secure" under System preferences >> Security & Privacy >> General >> Allow the blocked extension and check the behavior.

 

What do we see in the macOS install logs while it's stuck?


Please search for Console application (spotlight search) and then look for install.log under log reports or directly open it (/var/log/install.log) in any text editor.

 

Reference - https://www.intego.com/mac-security-blog/how-to-use-the-console-app-for-troubleshooting/

PCS Expert
Pulse Connect Secure Certified Expert
New Contributor

Re: Installation on MacOS Catalina 10.5.7 frozen

Thanks for the tip for crash report.

 

According to the crash report, it seemed that the installer looking for a ssl dynamic library (see below). Does this missing dylib related to the PulseSecure installatiion package or the MacOS?

 

Process: Pulse Secure [1030]
Path: /Volumes/*/Pulse Secure.app/Contents/MacOS/Pulse Secure
Identifier: net.pulsesecure.Pulse-Secure
Version: 9.1.7 (1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Pulse Secure [1030]
User ID: 501

Date/Time: 2021-01-03 19:54:44.670 -0500
OS Version: Mac OS X 10.15.7 (19H114)
Report Version: 12
Anonymous UUID: 77245BF8-5AE4-73CF-90A5-A3ECFB10A580


Time Awake Since Boot: 690 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @rpath/libdsopenssl.dylib
Referenced from: /Volumes/*/Pulse Secure.app/Contents/MacOS/Pulse Secure
Reason: image not found

Binary Images:
0x102187000 - 0x102255ff7 +net.pulsesecure.Pulse-Secure (9.1.7 - 1) <67E044CB-33DF-3547-A762-9CA990A858F8> /Volumes/*/Pulse Secure.app/Contents/MacOS/Pulse Secure
0x10de4b000 - 0x10dedcf47 dyld (750.6) <F58DDECD-315C-3B7C-8162-A5E8E1D62FE3> /usr/lib/dyld
0x7fff7292f000 - 0x7fff72981fff libc++.1.dylib (902.1) <59A8239F-C28A-3B59-B8FA-11340DC85EDC> /usr/lib/libc++.1.dylib
0x7fff72f84000 - 0x7fff72f85fff libcrypto.dylib (47.140.1) <93A9FE77-6E0C-3591-A19F-3F44FE1E13E1> /usr/lib/libcrypto.dylib
0x7fff7464d000 - 0x7fff7464effb libssl.dylib (47.140.1) <02E58EF9-9E58-3B7C-9A6A-8F53883530D6> /usr/lib/libssl.dylib

 

Moderator

Re: Installation on MacOS Catalina 10.5.7 frozen

please open a case with our support team
that should be installing successfully based on our internal testing